Sweetwater Scam

[wvbass]

There is no way to “prove” either side. I can make an unboxing video, and then after I stop the video, I can beat the snot out of the bass with a hammer and blame the other side. As I’ve said, I think both parties are being genuine.

What I didn’t say. $600 means a lot to an individual. $600 means nothing to a corporation. Unfortunately, Sweetwater has created a situation where that $600 means something to both the customer and the sales engineer. That is really the underlying issue here, unless I’m missing something. I am not blaming Sweetwater; in some ways the position they are creating is the best way a corporation can handle this type of situation.

(I make decisions every day on behalf of a small corporation. Add 2 or more likely 3 zeroes before you have a shot at getting my attention. I would give the customer the $600 benefit of the doubt even if I thought they were full of it. Social media backlash can be painful, and you never know when that will happen.)

 

[Gorilla Monsoon]

At the end of the day, any exchange is one based on trust; there are innumerable scenarios that can create “What Ifs”, but if that trust is broken your best option is to vote with your feet. If you feel SW is a clip joint, chalk it up to experience and walk away. In the past, I’ve returned two pieces of merchandise, been fully compensated and my relationship with my rep has been unsurpassed.

 

[bradjonesbass]

The particular issue has been resolved to the satisfaction of both the customer and myself, although it appears he has not held up his end of the resolution... yet...

 

[MARVIN MECKLER]

The particular issue has been resolved to the satisfaction of both the customer and myself, although it appears he has not held up his end of the resolution... yet...

Doesn't seem very professional to me for the store salesman to post that here.

 

[buldog5151bass]

I don't get the "$600 means nothing to the company". That money has to come from somewhere. Also, they are shipping thousands of instruments. It's not just an isolated transaction for them. Every time they break a rule/policy, it sets a precedent, and people talk (they certainly do here). The worst thing they can do is not have rules, and not stick to them.

 

[Marc DLarosa]

Doesn't seem very professional to me for the store salesman to post that here.

Mmmmmmmaaaaaaayyyyybeeee... He's attempting to allow us to focus on something other than this fiasco before it reaches 19 pages.

 

[gln1955]

Doesn't seem very professional to me for the store salesman to post that here.

I thought Brad's first post was OK, explaining the situation from SW's perspective. This latest is just adding to the drama and is not a good look for the company. I haven't bought anything from SW in years, but I'm pretty sure I would not want Brad as my "engineer".

 

[MARVIN MECKLER]

"engineer"

 

[SuperTheBass]

As someone with an actual engineering degree, I've always thought there should be some rules about what kind of position can be called an "engineer"

 

[MARVIN MECKLER]

As someone with an actual engineering degree, I've always thought there should be some rules about what kind of position can be called an "engineer"

I am a talkbass gif-posting engineer and don't you question it.

 

[lug]

I am a talkbass gif-posting engineer and don't you question it.

Being a certified (by myself) generalized gif-posting scientist, I recognize your credentials.

 

[Zooberwerx]

As someone with an actual engineering degree, I've always thought there should be some rules about what kind of position can be called an "engineer"

I feel the same way about any position embracing “logistics”.

Riis

 

[Gluvhand]

As someone with an actual engineering degree, I've always thought there should be some rules about what kind of position can be called an "engineer"

When I was a kid with a job pumping gas my friends called me a "petroleum transfer engineer".

 

[pcake]

as the daughter of 2 aerospace engineers and wife of a manufacturing engineer, i'm not sure i buy into the "sales engineer" designation, but what can ya do?

maybe we're all stringed instrument engineers...

 

[lug]

as the daughter of 2 aerospace engineers and wife of a manufacturing engineer, i'm not sure i buy into the "sales engineer" designation, but what can ya do?

maybe we're all stringed instrument engineers...

Unfortunately, I'm more of a stringed instrument jester than engineer.

 

[MVE]

As someone with an actual engineering degree, I've always thought there should be some rules about what kind of position can be called an "engineer"

As someone who works with people with engineering degrees on a daily basis,… so do I.

 

[mapleglo]

I've always thought of myself as a Warp Engineer.

*edit - or maybe that's a "Warped Engineer".

 

[gln1955]

As someone with an actual engineering degree, I've always thought there should be some rules about what kind of position can be called an "engineer"

To me, an engineer is someone who applies appropriate scientific principles to solve real world problems. I have a hard time grasping what the scientific principles are behind a sales engineer.

 

[Matt-J2]

As someone with an actual engineering degree, I've always thought there should be some rules about what kind of position can be called an "engineer"

There are, but they're not entirely consistent across State and National lines.

Source: Me, who is not an Engineer but is a mechanical designer, who occasionally winds up with the title of Design Engineer. I don't know why or how. I do know I don't get a bump in pay when they change my title.

 

[Zooberwerx]

Not sure what the title entails but we call-in the engineers after-the-fact when something has gone terribly wrong.

Per my mechanic, Earl: “….there’s yer problem right there”.

Riis