I have bought a bunch of stuff from Sweetwater over the years and have zero complaints. My sales guy (let's call it what it is) will sometimes give me discounts but I don't buy from them because of the price. I typically buy items in exclusive finishes, brands that are difficult to get elsewhere, or if I am looking for a specific weight or grain pattern. Returns for damage, items not being what I expected to simply buyers remorse have been simple and fair. Price alone, I find GC and MF hard to beat and let's face it, reduced prices also come with reduced service. Everyone is different but I found that if you play it cool and are honest up front, issues are generally solved much quicker and are more to your satisfaction than if you hide something or try to lie your way through it.