If you think about it, they have to be protective of Mike's time when it comes to service. There are a lot of Pedulla basses out there since at one point he had a whole crew of guys building and lots of contracts to fill. But now he's just one semi-retired guy. So there's a vastly disproportionate amount of potential service inquiries as all these basses start to age. It would be very easy for him to get bogged down doing service and never build another bass.
I know that whenever something negative comes up with one of these small builders there'll be an army of people coming out of the woodwork to defend them, but personally I've had excellent service experiences with Pedulla. I had some minor issues with my Pentabuzz early on and Mike was not only accommodating but visibly concerned about it. I'm sure he'd service everything if he humanly could, which is most likely why they have such a firm policy to lean on.
Ironlung, You Speak Truth!