Brad:
Finding less than optimal fretwork isn't really a mystery, is it?
I don't know. My uninformed guess would be that this process is fairly standardized.
So what is your close, indirect association with Gibson?
I don't have any association with Gibson. I have experience with manufacturing processes, and management of those processes. Enough to tell you that if Gibson is shipping lousy instruments, this is a
management decision, and NOT a matter of unqualified workers at the plant.
So far what Gibson has proven down the road is a major deterrent for many folks.
I can understand this. I have no intention of reselling anything, and I almost surely wouldn't have purchased this instrument otherwise. I notice just from reading these threads that once a bad reputation is earned, it's damn difficult to recover. Gibson put themselves behind the 8-ball, and now they're wrong whatever they do.
Anyone CAN do a fantastic job. Would you expect anything else from a corproate PR department trying to sell instruments in the highest price range? I wouldn't. That doesn't make it true. It's selling 101. Ever read any of Ken Lay's statements?
I hope you understand, that's why I said "for what it's worth" (i.e. not much) and why I called it "puffery". What we have here is a confusing situation: I've seen a limited number of Tobias basses (a couple dozen at the very most), examined maybe half a dozen of them in detail, and have yet to see anything of less than excellent quality. And of course, it is this experience, that lends credence to the sales schpiel. In addition to my personal experience that if you charge $2000 for quality worse than one would expect for $200, your sales will be zero. As far as I can determine, Gibson is selling these things as fast as they can ship them. And from reviews on the net, those who buy them (as opposed to those who bad-mouth them) are delighted, and can find no problems. Maybe us suckers who swallow the puffery are just stupid? But the instrument I purchased is IMO worth the money.
(As a footnote, puffery has legal restrictions. You're not allowed to misrepresent. For example, you can claim your bass is "the world's best-sounding, easiest-playing bass" and that's OK. But you can NOT claim you use Bartolini pickups if you do not. Most of Gibson's PR material is pure puffery - "we work hard, we take pride, we know you'll be happy, we pay meticulous attention to detail, we use the finest materials", this is all hot air. But saying "we hand-craft our instruments" is specific - they can NOT say this unless they do it.)
Unfortunately not many are willing to drive a day to make sure they get a "good one".
I agree, but this is neither what I said, nor what I implied. The way to be sure you get a good one is to grab hold of it, examine it, play it, compare it with many others. There's no need to drive to the factory to do this diligence; nor will a trip to the factory *substitute* for this diligence.
What I was trying to say (probably poorly) is that I don't understand what seems based on wildly contradictory testimonies to be an incredibly uneven quality in the product.
I seem to find those whose disgust with Gibson is so profound Gibson could ship God's Own Perfection and these folks would reject-without-thinking, and those who have actually purchased these things, and are satisfied and delighted. I don't seem to find any middle ground along the lines of "one of many brands competing in this price range, all of which have their pros and cons, buy what suits you best, probably worth the money if it's to your taste, try it and see."
Instead, I see a lot of attention to the serial number, exactly as though this serial number is the ONLY way anyone here can tell if the bass is wonderful (Mike Tobias was still involved), or abysmal (Tobias had left). And clearly, if this is how most people evaluate the quality of an instrument, my best move if I were to resell mine would be to
forge a false serial number so that people would "know" it was a high-quality instrument. Very discouraging.
So a visit to the factory would give me a pretty good idea whether the quality is in fact spotty, and if so why. Even though I have no intention of reselling, and can see no reason why the Tobias I bought shouldn't last indefinitely, I'm still curious about how Gibson does things. I've worked for mass-production companies and for custom one-off companies, and the approach is of course totally different. Either one can produce both great and terrible products, but they do so for entirely different reasons.
Meanwhile, back at the ranch: My experience has been very positive. Try before you buy.