Trouble With Disney +??

[Jeff K]

So I settled into my recliner tonight to watch the old "Let It Be" movie from 1970. When I selected "Disney +" I got a message that an update is available. No option to decline the update, so I clicked on "Update". Nothing happens. Won't update, and won't let me get into Disney + to watch the movie.

Anybody else have similar problems? If so, any solutions? Thanks.

 

[Oddly]

As as general rule in life, I find turning the whole system off, waiting 3 minutes, and restarting fixes most issues.

 

[Jeff K]

As as general rule in life, I find turning the whole system off, waiting 3 minutes, and restarting fixes most issues.

Didn't work for me. I called their Customer Service today. "Very busy", so I opted for a call-back. The guy who called me back was nice enough, but very difficult to understand. After more than 20 minutes without success, the call was mysteriously cut off. So no resolution yet...

 

[MJ5150]

Can you remove the app from your device?
We have a Roku. When any app/channel isn't working right, we delete it then install it new.

-Mike

 

[Jeff K]

Can you remove the app from your device?
We have a Roku. When any app/channel isn't working right, we delete it then install it new.

-Mike

I'm not sure. I don't recall seeing an option to remove the app; but I'll check again later. Thanks!

 

[fhm555]

Can you remove the app from your device?
We have a Roku. When any app/channel isn't working right, we delete it then install it new.

-Mike

It also works for LGTV.

 

[MonetBass]

Sometimes with the Netflix app on our (Android) TV, I have to force stop it then start it again to get it to work. Never had any problems with any of the other apps, including Disney+, though.