UPDATE - B200R issues and AMPEG

[dwhite1031]

A few months back I posted regarding some issues I was having with my Ampeg B200R and the initial problems I was having when I contacted the dealer and LOUD technologies.

I wanted to update that and wanted to say that Dino and the folks at Ampeg are super!

Dino personally tested several B200R amps at their Washington facility, and sent me a replacement amp, no questions asked. He dealt with me personally, not thru some subordinate or rep. He made sure I got the replacement in pristine condition and in a very timely manner.

I've been gigging with the amp for 2 montsh now and not a hitch, glitch, or any problems whatsoever.

Dino, Kevin, and everyone at Ampeg ar A1!!!

 

[Kelly Lee]

You should relate this story in the Local stores don't sell Ampeg anymore thread since it is about Ampeg customer service.

BTW, glad everything worked out for you.

 

[pedro]

I applaud you for posting a positive experience. Often times we only see negative reports ref customer service and I think its important to also post when you've had a good experience.

Many years ago a client told me after I had screwed something up that everybody makes mistakes its what you do after you've made the mistake that's important.