I ordered an Eden 410 XLT cab from AMS and it arrived today in rough condition. I was not surprised to see that the top of the box was crushed. The bottom had a hole in it and was retaped at some point. I opened it, and there are two 2" long dents in the bottom where the hole in the box was. The front has a tear in the carpet about 1/4". The top port by the corner is cracked. I want to give AMS props. I called them Imediately, and within 2 minutes, they had another cab ready to ship out to me. It will get here by Tuesday. Then all I have to do is put the pre-paid shipping label on, and send the damaged cab back to them. No questions, just great friendly service. I only hope that the numb-nuts at UPS don't do the same thing again. I guess that I am lucky though. It took 10 different cabs for them to finally bust one.