vonage users beware

[L-A]

not really Vonage specific, but a fact of life...

Only the account holder has the power to terminate an account... period. The cell phone company LIED to you. People ALWAYS need to cancel their own stuff, competitors never have authority to cancel services on a customer's behalf.

Your 'ported' number is STILL on the Vonage network until you cancel or tell us otherwise... Until the account holder terminates the account, the numbers are still active in my DB. Any Vonage customer that tried to call you since you 'ported' your number will be ringing to your still active Vonage device.

Around here, competing phone service providers can reserve a cancelled phone number so that a customer has to come back to them if he/she absolutely wants to keep the same number. Having your new provider make the call to terminate the previous account is common practice.

 

[Jimmy Bones]

This is why I like TB. People from all walks of life helping each other out.


+1

 

[joeyl]

well my issue has been resolved. The fraud department at Vonage credited my account for all the calls I did not make. Very good customer service once you go past the first line of customer reps. Thanks to James also who helped me out. I can now recommend Vonage a 100%