WARNING!!! Planet Waves humidifier severely damaged my RARE Martin ABG!!!

[Mark Wilson]

Wow dude, That blows!!

I hope everything works out for you!

 

[BassXgirl]

Wow! What a nightmare!

I'm very curious to see how PW reacts to this problem. I'm also curious what the lawyer will have to say.

If you used this product according to its intructions, it seems pretty cut and dry that they would be liable in SOME way. If it is found that they removed this product from their line due to complaints,damage payouts, or "malfuntions" , it could be considered an acknowlegment that this product is inherently faulty and they may be inclined to just reimburse you to avoid bad publicity, and legal costs.

Good luck with this...
Please keep us posted!

 

[Mazatleco17]

That sucks big time!!!

 

[kingpin2512]

That just hurt to look at. They better do something about that for you.

 

[Phil Smith]

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This thread is from september 2007:

I just received a call from my local Long and McQuade store regarding the Planet Waves Humidipack. Apparently, there has been a factory recall on the Humidipacks due some of the gel packs leaking. While my own Humidipack has not leaked (yet - or if ever), I have been told that I am able to return the product for a full refund. It might be wise to check with your local music store and inquire in depth about the particular situation, while also making sure that YOUR Humidpack hasn't leaked.

This is a bummer for me as I have owned my Humidipack for close to 4 months and it has worked quite well for me. Hopefully Planet Waves will find a solution to this problem, and come out with something more improved.

http://www.planetwaves.com/PWHumidipakAdvisory.Page?ActiveID=2611

Humidipak Advisory

We have discovered that we have a potential defect as it relates to the film lining of the Humidipak packettes. Our testing has discovered that there is a possible risk that minor spotting of the Humidipak solution may become visible on the packette over time. This possible defect in the film lining is applicable to all Planet Waves Humidipak 2-way Humidity Control System products for fretted and bowed instruments.

Will the solution damage my instrument's finish?
Wood finished with lacquer or urethane is protected. Simply wipe the solution off of the wood with a dry cloth and clean spot with guitar polish to remove any residue. If your instrument has a spirit or oil-based finish (such as violin family), our tests we have found that the gel material inside the packette can leave marks on the finish. However, any such marks can be touched up by a qualified repair person.

 

[Jjango]

It even damaged the original Martin strap I got with the bass over 30 years ago.

Wow – in a way, this is the most shocking photo of all!

What do they put in those packs, battery acid?

 

[MIJ-VI]

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This thread is from september 2007:



http://www.planetwaves.com/PWHumidipakAdvisory.Page?ActiveID=2611

It'd be good if there was an effective way to relay need-to-know news like this to all the music-related Internet forums en masse.

This is all I could find re this matter as relates to TB:

TalkBass, Planet Waves Humidipak

 

[KJung]

Man, it's hard for me to even look at those pictures. Very sad. I hope they somehow take care of you on this. Sorry it happened.

 

[sandman]

Heartbreaking story Vic, even if you got paid out, there emotional attachmen there, it may never be the same. What a beautiful looking bass too.
Condolences.

 

[Thunderitter]

If there has been a recall, then your chance of getting some sort of compensation has increased greatly with the product probably not being fit for purpose.

Hate to be negative, but if Planet Waves/D'Addario don't play ball, it may be expensive to pursue legally, but it would definitely be worth sending a lawyers letter ahead of any of that.

Final thought: you might want to consider writing a song about it in the style of "United breaks guitars"!

 

[TonyP-]

Wow I'm surprised...
I always liked their products but this changes things.

I'm sorry to hear this.

Vic good luck on that and let us know how it turns out/

I don't know if it is has been mentioned but I would send them this thread.

 

[gre107]

That's just not good to see first thing in the morning before coffee.
Ouch!
Sorry to hear/see that!

Peace

 

[Xavier Knox]

I'm subscibing because I want to see where this leads. I know my guitarist uses that very product in a few of his acoustics that he doesn't play very often and I sent him an e-mail to give him a heads up along with a link to this thread.

If you have any legal ground to stand on make sure you have pictures of how the instrument looked before using the product. It will be up to you to prove that it was their product that damaged your beloved instrument so before and after pictures will be a big asset to you.

Also, I hope Planet Waves cooperates with you.

Hope things turn out well.

 

[Chef]

awwww jeeez.
that totally blows.

there's no warning label on the product itself i bet...

 

[Vakmere]

Ouch. You should contact Planet Waves and see what THEY can do before you send it to Martin. If their product was faulty, they should foot the bill.

Yea, right. Good luck on that one. Sorry to see that damage. The wood is history although it will dry out in time. The psycological scaring will be permanant.

 

[Animal Mother]

Whoa... I think I would cry for hours if this happened to me.

I hope you find some kind of settlement with PlanetWaves. Good luck!

 

[Vic]

DUDES!

A guy from Planet Waves called me first thing this morning and they are going to resolve this with Martin's participation!!!

The guy told me there was an official recall, so that helps a lot.

 

[tombowlus]

DUDES!

A guy from Planet Waves called me first thing this morning and they are going to resolve this with Martin's participation!!!

Great news!

 

[john turner]

wow! that's awesome news to hear. keep us posted.

i'm glad they are going to try to do something about this.

 

[Daveelvy]

Wow... Customer service does still exist...