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What is your opinion of Musician's Friend online store

#63
After years of great experiences with Musicians Friend, I finally had an issue. I've heard stories like this, but finally experienced it.

Bought something listed as NEW and received an opened box with obviously used gear. Along with less obvious signs, it included plastic screwdriver that had the tip snapped off from whoever had it first.

I sent it back for a new one (crossing fingers) and received no hassles with this request, but it's just bad form to send an opened anything out as new. That's why even the bastion of sketchy dealings, eBay, has a "new, open box" sort of designation. When I buy factory fresh, I want factory fresh.

That said, again, I'm a long time happy customer that's received some great deals and service.
 
#66
No problems with MF. Anytime there was a glitch, it was resolved immediately and they left me as a happy, satisfied customer. Same with Zzounds and Americanmusical (same company as most know by now). I always go to Americanmusical first because of their EZ pay plan, but more importantly, they ship most of their gear from NJ, which means if I put my order in early enough I'll get it the next day. The ONLY thing that's sometimes a deterrent for me with MF is that it often takes a while (up to 3 days) for my order to actually ship, and then it always has to travel across country. I don't think I've ever ordered anything and received in less than a week. I'd say 90% of the time it's longer. With Americanmusical I usually get it 1 to 2 days from when I ordered it.
 
#69
baba said:
After years of great experiences with Musicians Friend, I finally had an issue. I've heard stories like this, but finally experienced it.

Bought something listed as NEW and received an opened box with obviously used gear. Along with less obvious signs, it included plastic screwdriver that had the tip snapped off from whoever had it first.

I sent it back for a new one (crossing fingers) and received no hassles with this request, but it's just bad form to send an opened anything out as new. That's why even the bastion of sketchy dealings, eBay, has a "new, open box" sort of designation. When I buy factory fresh, I want factory fresh.

That said, again, I'm a long time happy customer that's received some great deals and service.
Click to expand...

I'm very sorry to hear about this. It definitely should not have happened. We actually mark open box items as used level 1 items.

It sounds like you've already got the ball rolling on getting a new one, but if you want to me to make sure everything is good to go, shoot me an email with your order order or RMA number.
 
#70
Joe Nerve said:
No problems with MF. Anytime there was a glitch, it was resolved immediately and they left me as a happy, satisfied customer. Same with Zzounds and Americanmusical (same company as most know by now). I always go to Americanmusical first because of their EZ pay plan, but more importantly, they ship most of their gear from NJ, which means if I put my order in early enough I'll get it the next day. The ONLY thing that's sometimes a deterrent for me with MF is that it often takes a while (up to 3 days) for my order to actually ship, and then it always has to travel across country. I don't think I've ever ordered anything and received in less than a week. I'd say 90% of the time it's longer. With Americanmusical I usually get it 1 to 2 days from when I ordered it.
Click to expand...

Joe,

Would it be possible to also get an order number from you? We should be shipping orders the same business day if placed before noon eastern, the following business day if not. It sounds like something is going wrong and I'd like to take a look into it.

[email protected] is the email address.

Thanks!
 
#71
I'm also a big fan of MF. Only thing of course is that they always ship from across the country for me, so everything usually takes a week to get here. Really though, that's why I usually order stuff like cables, picks, etc from them...stuff I don't need immediately. If I need something fast, I'll just go to my local shop.
 
#72
ChBaker801 said:
I'm very sorry to hear about this. It definitely should not have happened. We actually mark open box items as used level 1 items.

It sounds like you've already got the ball rolling on getting a new one, but if you want to me to make sure everything is good to go, shoot me an email with your order order or RMA number.
Click to expand...

Chris,

Thanks for checking into the forum and following-up with TB'ers.......nice!

Me, I use MF also and no complaints. I am eagerly awaiting a "shipped" e-mail message from your shipping department for a new Fender Pro Bassman 115 NEO cab, but the are not due until July 19th.
 
#73
ChBaker801 said:
I'm very sorry to hear about this. It definitely should not have happened. We actually mark open box items as used level 1 items.

It sounds like you've already got the ball rolling on getting a new one, but if you want to me to make sure everything is good to go, shoot me an email with your order order or RMA number.
Click to expand...

Thanks Chris. I'll hit you up if I have issues, but won't trouble you with it at this point. I appreciate the response and service.
 
#74
ChBaker801 said:
I'm very sorry to hear about this. It definitely should not have happened. We actually mark open box items as used level 1 items.

It sounds like you've already got the ball rolling on getting a new one, but if you want to me to make sure everything is good to go, shoot me an email with your order order or RMA number.
Click to expand...

^ This is why I shop Musician's Friend.
 
#75
ChBaker801 said:
Joe,

Would it be possible to also get an order number from you? We should be shipping orders the same business day if placed before noon eastern, the following business day if not. It sounds like something is going wrong and I'd like to take a look into it.

[email protected] is the email address.

Thanks!
Click to expand...

Hi Chris,

Not sure I undersand? I have nothing currently on order. Just bought an Antigua Jazz however, mentioned what I said in my original post, and the sales rep assured me it would be shipped the following day. Which it was. Still got it a week later :), but I don't think there's anything you can do about that.
 
#78
I find with MF, as long as I don't have to talk to someone, online purchasing is fine. Not one person, in my experience, that I have have spoken with was a musician. Personally, I can look up online and see what the site says, I would not call in to have someone look at the same site I am looking at to give me a wrong answer! I find local music stores not much better when it comes to knowledge of the bass (well I am a bass player). Actually I come to TB before I buy most things these days. Huge knowledge base with a bunch of opinions both positive and negative... Great to start research with
 

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