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What Troglodyte thought this was ok?

#21
If you ship it back, use the box it came in. If it gets damaged more, that’s on the seller that originally boxed it like that.

I received a guitar that ups dropped and broke the headstock. Was in a gigbag in a box with packing peanuts. Filed a claim with ups. They inspected it then shipped it back to me, denying the claim due to poor packing. They delivered it the second time with no packing peanuts.
 
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#22
Wyvern said:
Problem is, if I ship this thing back, I'm responsible for supplying the extra box, and I'm trying to sell a bass currently that needs it.
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I've gotten handy at making custom boxes.

Get a couple of moving boxes and open them out. Fabricate a new external box avoiding getting the existing creases lined-up with each other (use fairly generous overlaps or tape in offcuts with the corrugation going across the creases). I use a blunt implement to pre-score the new creases to avoid the cardboard making its own wiggly ones.

It's for transport so it doesn't have to look pretty or be re-usable at the other end. Use plenty of packing tape!
 
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#23
ashtray said:
If you ship it back, use the box it came in. If it gets damaged more, that’s on the seller that originally boxed it like that.

I received a guitar that ups dropped and broke the headstock. Was in a gigbag in a box with packing peanuts. Filed a claim with ups. They inspected it then shipped it back to me, denying the claim due to poor packing. They delivered it the second time with no packing peanuts.
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That's what I mean, They never want to be held responsible for shipping damage, they just want that upcharge for insurance.

It's not the Bass's fault it was shipped like crap, it may just be wood and wire, but I have sympathy for inanimate objects- it doesn't deserve to be damaged further.
 
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#24
It's a shame that honest business is hard to come by...I'll echo that at least with Sweetwater and Guitar Center they are good about returns. As much as people want to bark about supporting small/local business (which I'm not against), you work hard for your money too, and don't deserve to have all this crap to deal with. I had so many issues with eBay before that I don't mess with Reverb at all. I'll buy from GC used online and that's about it.
 
#26
I don’t understand why people keep saying they don’t mess with Reverb. They have as good as, if not better than, a return policy than most stores. There is typically zero risk when buying used instruments as long as you document everything Use PayPal to back that up even further.
 
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#27
MIJ Fender Guy said:
I don’t understand why people keep saying they don’t mess with Reverb. They have as good as, if not better than, a return policy than most stores. There is typically zero risk when buying used instruments as long as you document everything Use PayPal to back that up even further.
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It's just a hassle, and you're dealing with just a person sometimes.

With a big store you're dealing with a multi million dollar company, so that awkwardness of dealing with an individual who might need that money to eat isn't a problem.

Even if someone wrongs be or does something stupid, I still don't take any pleasure when they have to repay me.

I'm sympathetic to a fault.

We are discussing partial refund, his tune changed when I got Reverb involved.

So as someone said, it's ignorance over malevolence.


So yeah guys, at least video tape box opening like a dumbass YouTuber, it might save your hide, flip side take photos of your packing job before you ship.
 
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#28
Wyvern said:
It's just a hassle, and you're dealing with just a person sometimes.

With a big store you're dealing with a multi million dollar company, so that awkwardness of dealing with an individual who might need that money to eat isn't a problem.

Even if someone wrongs be or does something stupid, I still don't take any pleasure when they have to repay me.

I'm sympathetic to a fault.

We are discussing partial refund, his tune changed when I got Reverb involved.

So as someone said, it's ignorance over me malevolence.


So yeah guys, at least video tape box opening like a dumbass YouTuber, it might save your hide, flip side take photos of your packing job before you ship.
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It's never once been a hassle for me, and I have bought at least 15 high-end basses on there, and sold probably 40, all with 100% feedback either way. I agree to a point that big stores are easier, kinda, but Reverb has a lot that they don't, and used stuff too. You just have to be savvy about how you go about it and there is almost no risk.

I did get an MIJ bass from eBay a month ago that arrived with a MUCH MUCH lighter and uglier rosewood board than the pics showed (contrast was turned way up, misrepresenting the aesthetics of the instrument). When I messaged the seller about it, he ignored me. Ok, fine. I put in a claim with comparison pics, and within one hour had a paid label back to Japan and a FULL refunding including shipping both ways. Easy.

And yes, definitely record the opening of the box and a quick overview of the bass inside. I have my girlfriend do it for me while I do the opening. It's fun.

Could I get screwed one day? Sure, but with all the online business I've done it would be a very small percentage of my interactions, under 1%.
 
#29
Well we agreed on a partial refund, I left it up to him to give me a number and I took it.

Now it's time to see if The neck will come back, I can stick my finger under the string on the 12th. The finish will take some piecing back together and glue, matte finish sucks for repairs.
 
#31
Just wanted to say I feel your pain Wyvern. I am dealing with a return right now on something on Reverb. I'm done with them too. The vast amount of deals go fine, but I still worry every time I am going to have to deal with some buyer that wants to be trouble. I don't have time for that. I'd rather let it sit here or Facebook for 6-8 months that deal with all that.
 
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