I like how whenever I've had to call Zon - I'd say that 70% of the time Joe Zon answers himself and will willingly shoot the breeze with you for upwards of 30 mins. I dont expect this and also realize he is a busy man and doesn't have to spend that kind of time on the phone with me. I've had to call over the years dating back to 1996. In contrast, I like when I call Modulus, not only is it impossible to get a hold of a live person, they don't even have a proper voice message system set up. It's the telephone operator voice recording saying "you have reached mail box 1234 - and the mailbox is full - you cannot leave a msg" or something on that order. I realize both companies produce some of the best instruments available but it doesn't exactly give me a warm & fuzzy to order a $4k instrument from a company where not only can you not get a hold of a live person but they don't even have a proper message set up. Something like "Thank you for calling Modulus Guitars & Basses. We are currently unavailable but blah blah blah blah....& visit us online in the meantime at www.blahblahblah". Just my opinion & observation.