Recent content by ChBaker801

I'm glad to hear it got taken care of. If you ever need anything else, let me know!

We pull, inspect and set up all our Private Reserve guitars and basses, but we do not inspect all items. I think someone may have misinformed you regarding extra packaging. Our packers will add packaging and protecting materials automatically if they feel it may get damaged in shipment without...

Shoot me an email, if it wasn't clear what you were ordering then we should be taking care of you. Sorry for any inconvenience this has caused. Email: [email protected]

This definitely should not have happened. Will you shoot me an email, I'd like to make sure we make right on this mistake. That email is [email protected]. Sorry for any inconvenience this may have caused! This isn't right either on our part. It's our job to make sure it gets to you...

Fyi - Those are unique, one-time use codes. It can't be shared, once it's been used it will just say it has exceeded its usage limit.

Shoot me an email at [email protected] with your order number and I'll make sure we get this taken care of ASAP.

Have you guys tried giving us a call? Those manufacturers have chosen not to participate, but we will do what we can to help. I fear I may be treading close to breaking TB's CUP, so if you have any further questions on exclusions, shoot me an email at [email protected] and I'll do...

Hi Joe, I was concerned about where you said it was sometimes taking up to three days for your orders to ship out. I was hoping to get an order so I could look at your account and see why that may be happening, since for the most part it shouldn't be.

Joe, Would it be possible to also get an order number from you? We should be shipping orders the same business day if placed before noon eastern, the following business day if not. It sounds like something is going wrong and I'd like to take a look into it. [email protected] is...

I'm very sorry to hear about this. It definitely should not have happened. We actually mark open box items as used level 1 items. It sounds like you've already got the ball rolling on getting a new one, but if you want to me to make sure everything is good to go, shoot me an email with your...

To those who directed thread posts to me, Sorry for the delay in getting back on the thread. Shoot me an email at [email protected] and I or one of my CS specialists will be happy to address any questions or concerns you may still have. I'm afraid this thread is so active that it's...

To summarize, we (Musician's Friend) accidentally posted a wrong price on a Candy Cola '12 Fender American Standard Jazz Bass and had to cancel the many orders we had come in. We still want to make it right as best we can though, so we would like for people to email us at...

manco3, Please read my email I sent you. It is important. To those affected by this error, please shoot me an email at [email protected]. I'd love to see what I can do to make this right. I won't be able to do the same price, but we'll do what we can.

manco3, I just shot you an email.

Hey all, Chris from Musician's Friend. Unfortunately, this was an error and we are in the process of cancelling all the backorders that came in. We're very sorry for any inconvenience, and we will be reaching out directly to all whose backorders have been cancelled.