A story about MarkBass

[throwoff]

Recently I bit the bullet so to speak and purchased a MarkBass Classic 108 Cab and Little Mark head after much deliberation between MB and Ampeg.

When it arrived I noticed a bit of a ding in the carboard box it came in but didnt pay much heed and got it set up, as soon as I plugged in I noticed the top right speaker was buzzing terribly. I had a look and the magnet seemed loose on the speaker. From the dent on box im pretty sure it was dropped in transit and although the packaging is very tough it had most likely dislodged the magnet from the cone.

I called the retailer who contacted MarkBass who had a new speaker sent out to me plus some free rack ears for the head within 3 days. All they asked in return was that I sent back the damaged unit so their R+D staff could have a look to see if there was anything they could change in the design to stop the problem in the future. I have recieved about 4 emails since the exchange from the company to check there were no other problems.

Anyone considering Mark Bass let it be known they have possibly the BEST aftercare I have ever experienced with a MI company.

Plus it sounds like angels making love!

 

[blondmix3]

Awesome! Haven't had to use their customer service yet, but I absolutely LOVE my CL108 and my SD800 head!

 

[jmattbassplaya]

Markbass FTW! They`ve sold me on their cabs and heads for life

 

[Kenner]

it sounds like angels making love!

so you're sayin there's still a repetitive squeaky noise you are concerned with.............

 

[Brad Johnson]

so you're sayin there's still a repetitive squeaky noise you are concerned with.............

Gossamer doesn't squeak.

 

[Ezbass]

I had a question for MB when I bought my LMII. It said LMII on the rear plate, but LM250 was painted on the front. I got a good deal on it and the vendor assured me that it was an LMII. But I wanted to check so I emailed Mark Bass, they were super helpful with Marco De Virgilis himself answering my email directly and their tech division actually phoned me to talk me through how to ascertain which LM product it actually was, it was an LMII. However, they were not best pleased about this mislabeled product getting into the marketplace and was only meant for demo purposes, so they phoned the distributor and tore them off a strip and had them phone me to make sure I was completely satisfied. They then sent me a free T Shirt and hat for any inconvienience I had suffered. Simply awesome customer service.

About 8 months after my purchase I had a problem with the power supply and the distributor had it fixed within 2 days and let me liaise with them direct to save going through the outlet where I bought it as they are closer to where I live. Again stunning CS.

 

[Fine Cut]

wow, that's amazing...

i haven't had to deal with Peavey yet, but i hope if i ever have to that they'll be half as hospitable as MB seems to be...