I agree and have often thought that my musical instrument salesman didn't seem to know much about his products and he didn't seem to understand what I was looking for. This is confusing because if I was a salesman I would want to find out as much as possible about my products. I would also try to show my customers products that I think would be of sensible value and useful for their desired purposes. For instance I might have a modern high gain amp sound in mind but many salesmen show me an expensive Deluxe Reverb RI or something like that. This leads me to believe that these salesmen have no idea of what kind of thing I am actually trying to accomplish.
When you find a great salesman that is something of great value. This person can help you out.
On the other hand I educated myself and researched items online that I was considering for purchase. Finding out about the available items and comparing I read many user reviews for products. The online user reviews can educate you about potential problems that you yourself might encounter. You can quickly eliminate items from consideration by simply reading a lot of reviews. If you can't find any reviews that also tells you something.
Following the above research process I find myself thinking that I know a lot more about things I'm looking for than the average salesman. This may be true. Because we often do research and we learn from buying items on a hit and miss basis. This results in us knowing more than the average salesman. Therefore I have bought some of my nicest items online based on my own research.
Buying online I encountered similar surprise with a few
Sweetwater reps. It didn't seem to add up at all to the reputation that I often read about in forums. It didn't seem 'that' great. Recently I even resorted a couple times to purchasing some nice items new from Guitar Center online. Ha ha ha! Not long ago I would not have purchased from them and haven't for many years. But the truth is that my 2 recent orders from gc turned out excellently. Fast and accurate. Maybe gc is not that great but it's not that bad and it has been working for me lately.
I find product availability to remain at this time sketchy. I find that locating items that are actually already in stock is often the best way to go. This produces quick results. Sometimes I will preorder a soonly expected but out of stock item. It might be expected 2 months from now but I have been satisfied ordering them and these items have arrived well before the expected delivery date. So I now will preorder an item, if I have to. You have to be careful with this though because sometimes, you don't know it, but your anticipated item is never going to arrive . . .
I like to buy from
Sweetwater but not more so than other sources.