Wow. I guess I was lucky. Got a bass mailed from New York, regular ground, within 5 days. Arrived in good condition too.
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Another UPS incompetence thread
- Thread starter BassyBill
- Start date
I'm sure that occasionally, they actually do their jobs. I just haven't personally experienced it.
- Dave
Set up a trap.
Set the camcorder on a tripod in the window, filming the front door. Order something. Be home when you expect it to arrive. When they pull the same stunt and forget to knock or anything, the audio on the camcorder will catch it. Then as the douche is walking away, run out with the camcorder, chase him down, and REAM HIM A NEW ONE. All on film. Then, Youtube that sumbitch. Then, make copies, and mail it to the regional offices. See if we can't generate some truly terrible publicity for them.
UPS BAN! WORLDWIDE! I know if I have an option, it's DHL or FedEx.
Set the camcorder on a tripod in the window, filming the front door. Order something. Be home when you expect it to arrive. When they pull the same stunt and forget to knock or anything, the audio on the camcorder will catch it. Then as the douche is walking away, run out with the camcorder, chase him down, and REAM HIM A NEW ONE. All on film. Then, Youtube that sumbitch. Then, make copies, and mail it to the regional offices. See if we can't generate some truly terrible publicity for them.
UPS BAN! WORLDWIDE! I know if I have an option, it's DHL or FedEx.
Time once again to bump this thread about the sub-human idiots who collectively comprise this hateful company. I just cannot believe that the folks at UPS have managed to make their service more excremental than in the past – but they have.
A package despatched to me yesterday by a company in Northampton (about 45 miles east of here) was sent via UPS. Tracking info said it was collected and scanned yesterday evening, transported to their local depot (about 25 mile east of here) and then put out for delivery at 05:23 today. There’s been somebody waiting at home all day to take delivery. At 16:08 today, the following message appeared on their tracking facility:
"THE SERVICE SELECTED IS NOT AVAILABLE TO THE DESTINATION ADDRESS"
WHAAAAAT? How the hell is that possible? They put a package on a van this morning, then the imbecile driver crawls around like a moron for 11 hours before realising that they don’t deliver here? Surely not. Didn't anyone realise that they don't offer this service here when they took the shipper's money? And why have they stopped delivering here all of a sudden? They've been here before (see above for the full, tragic account of human stupidity on those occasions).
I waded through the list of email contacts on the website and discovered a phone number. I called and let them have both barrels. "How can your company accept a contract to provide a service from my shipper, get the stuff on the van to be delivered and then near the end of the working day – a day when people have waited here for you to arrive – decide that the service is not available to the destination address???!!!! It’s beyond belief that your company is actually this bad. I’ve had delivery issues before with the worst of them, but you win the prize yet again."
It turns out that the message as quoted above is one of the most weaselly, stomach-churningly awful attempts at buck dodging that you’ve ever heard. What it basically means is this: UPS failed to deliver here on time today, so their service is "not available to the destination address". Can you believe that? I suppose it would be too much to expect them to say "We can’t keep our promise today and deliver what we’ve charged our customer for, so you’ll have to tolerate the inconvenience of a rescheduled delivery". They are deeply, deeply incompetent and loathsome to me. They can’t even admit how useless their so-called service actually is. Instead, they try to bluff their way out of it with that garbage message. It’s a wonder that people aren’t out on the streets throwing firebombs at every brown truck they see to vent their frustration. I’m tempted.
So, here’s what I’m planning to do. Somebody at the depot where the package is is going to ring me in under an hour (I’m told). I’m going to drive the 25 mile to the depot to collect it, this evening (remember, it was only 45 miles away this time yesterday). I have to – there’s no possible way I can arrange an alternative delivery any time before next week. Then tomorrow I’m going to contact the company I ordered from and insist on compensation for my time in the form of a partial refund. I’m also going to tell them – and any future businesses I deal with – what I just said to the UPS rep on the phone; anybody intending to ship stuff to me with UPS in the future won’t get an order. Who's with me?
A package despatched to me yesterday by a company in Northampton (about 45 miles east of here) was sent via UPS. Tracking info said it was collected and scanned yesterday evening, transported to their local depot (about 25 mile east of here) and then put out for delivery at 05:23 today. There’s been somebody waiting at home all day to take delivery. At 16:08 today, the following message appeared on their tracking facility:
"THE SERVICE SELECTED IS NOT AVAILABLE TO THE DESTINATION ADDRESS"
WHAAAAAT? How the hell is that possible? They put a package on a van this morning, then the imbecile driver crawls around like a moron for 11 hours before realising that they don’t deliver here? Surely not. Didn't anyone realise that they don't offer this service here when they took the shipper's money? And why have they stopped delivering here all of a sudden? They've been here before (see above for the full, tragic account of human stupidity on those occasions).
I waded through the list of email contacts on the website and discovered a phone number. I called and let them have both barrels. "How can your company accept a contract to provide a service from my shipper, get the stuff on the van to be delivered and then near the end of the working day – a day when people have waited here for you to arrive – decide that the service is not available to the destination address???!!!! It’s beyond belief that your company is actually this bad. I’ve had delivery issues before with the worst of them, but you win the prize yet again."
It turns out that the message as quoted above is one of the most weaselly, stomach-churningly awful attempts at buck dodging that you’ve ever heard. What it basically means is this: UPS failed to deliver here on time today, so their service is "not available to the destination address". Can you believe that? I suppose it would be too much to expect them to say "We can’t keep our promise today and deliver what we’ve charged our customer for, so you’ll have to tolerate the inconvenience of a rescheduled delivery". They are deeply, deeply incompetent and loathsome to me. They can’t even admit how useless their so-called service actually is. Instead, they try to bluff their way out of it with that garbage message. It’s a wonder that people aren’t out on the streets throwing firebombs at every brown truck they see to vent their frustration. I’m tempted.
So, here’s what I’m planning to do. Somebody at the depot where the package is is going to ring me in under an hour (I’m told). I’m going to drive the 25 mile to the depot to collect it, this evening (remember, it was only 45 miles away this time yesterday). I have to – there’s no possible way I can arrange an alternative delivery any time before next week. Then tomorrow I’m going to contact the company I ordered from and insist on compensation for my time in the form of a partial refund. I’m also going to tell them – and any future businesses I deal with – what I just said to the UPS rep on the phone; anybody intending to ship stuff to me with UPS in the future won’t get an order. Who's with me?
I've got friends who work in UPS who tend to liberate packages quite a bit. They tend to "upgrade" their phones, computers, game libraries, etc an awful lot....
Personally, I wouldn't be surprised to hear that they boil live babies and eat them.
I would question your use of the term "work", though.
They phoned me after about an hour an half, at 7 o'clock. Yes, they have my package, she said. Yes, I could go and collect it. What time were they open until, I asked. Eight, came the reply.
I nearly went through the ceiling. After I pointed out that this was absolutely no use to at all, that THEY had caused the problem not me, and I was driving all the way over there because they'd messed up, she got a colleague to agree to wait for me until I arrived.
In the end, I got there about 2 minutes to eight. And I just got back home, with my parcel. The depot was further than I thought, the round trip was 66 miles. But I simply did not have any confidence at all that UPS could possibly deliver to me. That's how low my opinion of them has become. I'm emotionally drained and depressed by my dealings with them.
I will never, never, never order anything from anyone who intends to ship UPS ever again. They are not only the worst shipping company I have ever dealt with. They are not even just the worst large organisation I have ever dealt with. They are the very worst firm in any sector and of any size that I have ever dealt with. I think the message on their tracking site that I quoted above speaks volumes about their organisation. What sort of management buffoons would think that's an acceptable way to communicate this sort of situation to a customer? They're unscrupulous, inept, dishonest and just plain stupid, from the top all the way down. It's times like this I wish I believed in Hell, because I'd send UPS there without a qualm. There is no language on Earth with an expressive enough vocabulary for me to be able to say just how much I despise them.
I nearly went through the ceiling. After I pointed out that this was absolutely no use to at all, that THEY had caused the problem not me, and I was driving all the way over there because they'd messed up, she got a colleague to agree to wait for me until I arrived.
In the end, I got there about 2 minutes to eight. And I just got back home, with my parcel. The depot was further than I thought, the round trip was 66 miles. But I simply did not have any confidence at all that UPS could possibly deliver to me. That's how low my opinion of them has become. I'm emotionally drained and depressed by my dealings with them.
I will never, never, never order anything from anyone who intends to ship UPS ever again. They are not only the worst shipping company I have ever dealt with. They are not even just the worst large organisation I have ever dealt with. They are the very worst firm in any sector and of any size that I have ever dealt with. I think the message on their tracking site that I quoted above speaks volumes about their organisation. What sort of management buffoons would think that's an acceptable way to communicate this sort of situation to a customer? They're unscrupulous, inept, dishonest and just plain stupid, from the top all the way down. It's times like this I wish I believed in Hell, because I'd send UPS there without a qualm. There is no language on Earth with an expressive enough vocabulary for me to be able to say just how much I despise them.
Not to be a jerk, but I've had nothing but good experiences with UPS. Perhaps it's an everywhere-but-Wisconsin thing?
poptart
Commercial User
I have nothing but good things to say about UPS - they are always on the ball with me, Parcel Farce is another matter, don't even get me started on DHELL!!!
Me too. But now, if USPS was included in there, that would be a whole 'nother matter...
