Ashdown Customer Service

[bassmanbigs]

I have been using Ashdown for 4 years now and I have emailed them a lot with questions. I have heard back 100% of the time very promptly and letting me know exactly what I wanted to hear.

I also had a Head malfunction (user error) and they paid for shipping both ways to their guy to fix it. And sent me a detailed description with pictures of the problem as well as how not to break it again.

I've never really had to deal with any other amp company so is this normal or has anyone else been this impressed over Customer Service?

 

[eyeballkid]

yeah, ive always found them (until very recently when a few emails went unanswered) to be VERY helpful!! great company.

 

[CaptainWally]

My experience was very different. My ABM500 blew up on its own (no user error). They were friendly on the phone, but did nothing but refer me to an authorized repair center. It cost me $400 to fix.