Like I said, my first order was fine. It was my second that became a gigantic mess. I placed an order for a slew of parts, and then minutes later I realized i needed to add some knobs to the order. Admittedly, my bad, not theirs. I sent an email immediately, i called, and no one answered so i left a message. The next day i followed up by phone and email, no answer, no response. This went on for about a week, at which point i realized they have no customer service whatsoever. I wasn't sending threatening emails, and i only left that first voicemail.
Several days later my order arrived with all the parts as requested. The tusq nut, however arrived loose in the box with no markings or packaging whatsoever, and if you've seen a tusq nut, they look an awful lot like a corian nut, or a plastic one. Who knows what it was I actually got, but it was cut (or shaped, i should say) far too small to be usable on any bass. I wrote emails, i called daily to no avail. I accepted the loss as a lesson in where I do my future parts-buying business, since it wasn't expensive. From all that I can tell, the company seems to run on autopilot, with not even a hint of customer support should they or you make a mistake. I hit up my trusty TB several times during all this and spoke to a number of others who had had similar issues. After comparing notes with some fellow Tusq nut-purchasers, we theorized that they might be factory rejects since we all received unusable nuts. I'm not saying they're evil, or that you can't get what you want from them at a good price, but at the end of the day, it certainly wasn't a positive buying experience for me, and i'm still out the cost of that tusq nut. Obviously YMMV.
Again, sorry to derail, just hoping to save some trouble down the road.
Yeah, I kind of see what you're saying. I never called them, but they are not as accomodating like a Stew Mac or some of the dealers on Ebay. Anyways, they have a lot of stuff, and some stuff that you really can't find elsewhere. I have a dealer on Ebay that I just bought some stuff from. Got a great deal, and the owner was pretty nice. I will let you know how I made out when I get the parts.