Wow, a lot of puppy dogs, balloons and sunshine being spewed here. What I don't get is why they consistently show web pricing 20% to 25% above market. I've gotten to the point of not even including them in the review process of new purchases. Yes, I get the calling them concept but my first review is done via web pricing and emails. Ironically they handle most of what I've purchased in the last 5 years or so: Lull, Alembic, Roscoe, Smith, etc... I just can't get past the margins. Yea I hear they are stand-up to deal with and that is definitely worth paying a little more for. I know I have many times not gone with the lowest price to have that piece of mind that I'm dealing with a decent distributor. I just can't get past their prices. Even their special sheet pricing is 10% to 15% higher than market.