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Basson Cabs = Bad Customer Service

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#123
Well I see Sean had the good sense to edit his post, but when I read the original post, I was thinking why don't you pour a bucket of honey over him then tie him to a fire ant mound?

Wow, this thread has almost everything! Customer complaints, arguing over semantics, thinly veiled lawsuit threats...everything but hot chicks mud wrestling. If I didn't start out on the OP's side, I'm 100% behind him now.

Let's get real here, one complaint on TB about him being mad that you wouldn't do tolex for him after telling him you could isn't going to make or break your company. And probably your rant won't either. But doggone, dude...I have no dog in this hunt, and actually I started out thinking he might have been unreasonable and you guys might be in the right, but jeez...you met his shove with a shotgun blast to the face!

A little free unsolicited advice for you, Sean...breakfast and coffee first, Talkbass second ;)
 
#125
Basson Sound said:
Joe,

First off, you asked for a custom covering, the cost was prohibitive... You offered to supply your own materials, great idea... I had a talk with the guys, they had concerns it holding up the production. One of the two requested materials was discontinued and had long-term adhesion issues... You also seemed to have forgotten that I was actually trying to save you money if you did the deal. I guess all that gets lost with some people... Last edited by Basson Sound : Today at 12:53 PM. Reason: Other posts have been edited addressing this issue.
Click to expand...

1. Why use his name here at all? The OP expressed a concern about your company "knowing who he is;" your use of his name in your response kind of comes across as a big middle finger.

2. "You seem to have forgotten...with some people..." Sure, you edited out the rant, but this is still highly condescending and unnecessary.

3. Reason for edit... It wasn't edited because you realized your comments were out of line & youre trying to make good? Then why bother editing it at all? (disregard this if it was edited by a mod.)
 
#126
Un-edited;

Joe,

First off, you asked for a custom covering, the cost was prohibitive... You offered to supply your own materials, great idea... I had a talk with the guys, they had concerns it holding up the production. Their estimates that it could hold up production immediately turned this into a BUSINESS ISSUE. Yeah, I'd rather you walk than to hold up the next guy's "normal" off the shelf order, or in this case four or five cabinets. By the way, one of the two requested materials was discontinued and had long-term adhesion issues... You also seemed to have forgotten that I was actually trying to save you money if you did the deal. I guess all that gets lost with some people, like yourself.

You got much more attention than you deserved. Thankfully, I will NEVER give another request like this the time of day. If you want a custom covering, call Carvin.

In these economic times, are you trying to hurt the company? Are you trying to make me lose my job so I can't feed and house my kids? You want to hurt sales so I have to lay off a couple of guys who are paying for their school by working in our wood room? You want us to close our doors??? Joe, your words mean things and frankly you deserve so much more than what I am writing.

I will mull this over to see if I'd like to take further action. How would you like to proceed???

Basson Sound
 
#128
18eranaRic said:
Un-edited;

Joe,

First off, you asked for a custom covering, the cost was prohibitive... You offered to supply your own materials, great idea... I had a talk with the guys, they had concerns it holding up the production. Their estimates that it could hold up production immediately turned this into a BUSINESS ISSUE. Yeah, I'd rather you walk than to hold up the next guy's "normal" off the shelf order, or in this case four or five cabinets. By the way, one of the two requested materials was discontinued and had long-term adhesion issues... You also seemed to have forgotten that I was actually trying to save you money if you did the deal. I guess all that gets lost with some people, like yourself.

You got much more attention than you deserved. Thankfully, I will NEVER give another request like this the time of day. If you want a custom covering, call Carvin.

In these economic times, are you trying to hurt the company? Are you trying to make me lose my job so I can't feed and house my kids? You want to hurt sales so I have to lay off a couple of guys who are paying for their school by working in our wood room? You want us to close our doors??? Joe, your words mean things and frankly you deserve so much more than what I am writing.

I will mull this over to see if I'd like to take further action. How would you like to proceed???


Basson Sound
Click to expand...

Send this message to Carvin; tell them you were referred to them by the fine sales staff of a competitor! :p
 
#131
OK, I have finally read this entire thread.

The only edits made by mods to this thread was the original thread title was changed, removal of some unmasked profanity, and one derogatory post that had absolutely nothing to do with the conversation in any way. No edits were done to any of Basson Sound's posts by the moderators.

Now, I will not edit any further posts in this thread. I wish to leave this thread as a an example to all that are involved and let the membership make up their own minds on the situation.

This thread is now permanently closed. Have a nice day. :cool:
 
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