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Botched Order from a Major Internet Retailer

CTC564

CTC564

Supporting Member
Mar 7, 2011
2,431
503
Toms River,NJ
#1
If this happens to be in the wrong are, please feel free to move it...

I need to vent...

I placed two orders today from Musicians Friend...(had to do it by phone due to 15% off discount which wouldn't work online)

Soooo....my first order was for @ $1500 with the main piece being an Eden D410XST cab...when I received my email confirmation, it stated the cab at 4 ohms (it was ordered as an 8 ohm cab)...so I immediately called them to correct this mistake and was told that it had been processed already and couldn't be fixed...
I politely told the CS Rep to find someone who COULD make the adjustment or I'd cancel the order...she puts me on hold and comes back a few minutes later to tell me that she figured it out and everything was ok...

I placed another order @ $500 about an hour later for some items that I'd forgotten in the first order...no problems at all

Well, shortly afterward, I look at my bank app to find out that there are THREE transactions from Musicians Friend---

A) $1500
B) $2600
And C) $500

So, I call the bank...who tells me to call MF back because they could only remove the transaction with proper documentation and a fax from MF...

So, I call MF and speak to TWO different managers who ASSURE me that this will be rectified TONIGHT...

And around 9pm, I receive an email from the last manager telling me he apologizes for the inconvenience but the matter cannot be resolved and I must wait a week for my account to be refunded...

Because of their mistake, I stand to get charged for 6 overdraft fees and have to dip into my savings to survive through the week....

Is it me or is this outrageous????
 
#4
I considered that, but my card was already charged...

I forgot to mention that the way they "fixed" the first order was to RERUN it with an additional 8ohm cab so they could delete the 4 ohm cab

That's why there an EXTRA $2600 charge
 
#5
CTC564 said:
...

Is it me or is this outrageous????
Click to expand...

It's you totally!

JUST KIDDING!

They shouldn't have messed up your orders and they certainly shouldn't have hit your account for any amount that you didn't spend.

Personally, I would never use anything but a credit card to order something online. I want to be able to have some leverage to dispute the charges if something is wrong...and I wouldn't want some business to be able to dip directly into my bank account.

I hope it all works out for you, which I'm sure it will.
 
#7
fourstringdrums said:
The $2600 is the mistake right? Call your bank immediately. It was an unauthorized charge.
Click to expand...

Yes...the $2600 is the mistake

I did call the bank...they told me that they couldn't do anything to immediately remove the charge unless they had an official fax from MF that explained the mistake so that the bank could make the adjustment...and later received an email from MF stating that they couldn't fix it...

Needless to say, I'm DONE with MF...and if I wouldn't incur monstrous return shipping charges, I'd send it all back and tell them to go scratch...
 
#11
I have to admit, I've never used them either...but NEVER AGAIN!!!!

Even if the experience was positive, of the 3 people that I spoke to to give an order to...not ONE of them seemed to have ANY knowledge of what they were doing!!!!
 
#14
I had a similar issue happen with a non-music-related retailer. Bought $450 worth of merchandise and had a 40% off coupon. Went to sign into my account and clicked all information. After ordering I quickly realized they erased the discount code in between the login and charged me full price. Turns out I can't cancel or modify the order. BS.
 
#15
I have had bad issues with MF in the past, but I have gotten them all handled to my satisfaction by throwing huge fits and wasting a lot of their time. Needless to say that I rarely use them anymore, but I think you aren't being belligerent enough. Keep calling and just keep escalating. Seriously. It is the only way to deal with them.

And next time, use Sweetwater or another reputable vendor and price match.
 
#18
Just got off the phone AGAIN with MF and they are sincerely apologetic, but nothing can be done...

The manager actually LIED to me, stating that the verification department had closed at 8pm...

He didn't realize that I received the call from their manager at 5pm and the email stating that nothing could be done PRIOR to their dept closing...

This is unacceptable and atrocious...
 
#20
I'm curious why they couldn't do anything about it. Their records should show you never ordered anything equal to what they charged, so they should be able to refund it.

Hope it gets solved. I've never really had any issues with MF..nothing major anyway that wasn't easily resolved.
 

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