• TalkBass has been independent since 1998. Add your voice.
    Create a free account to reply to discussions, view embedded media, and browse with fewer display ads.
    Join free Log in
    Want zero display ads or expanded classifieds tools? Compare plans.

Botched Order from a Major Internet Retailer

#27
CTC564 said:
The mistake occurred when I called back to fix the order from a 4 ohm cab to an 8 ohm cab...

She REauthorized the order with a SECOND cab...all the while claiming that she fixed it...
Click to expand...

If that is the case... the $2600 auth will drop off within 3 business days and the bank (with calling them to fix it) should reverse any overdrafts it caused. I hope it works out for you!
 
#28
Russell L said:
I've had no problems with MF, but this makes me suspicious now. What's happening to you IS atrocious. I'd be mad at the bank, too. I'd be in theor offices first thing in the morn to wring someone out.
Click to expand...

Being fair, it's a problem that any large business has... It's hard to make people accountable when you don't train them well enough, and then you make them work as hard as they can just to keep their jobs. Also, things are all compartmentalized, different departments are in different states even. Bad situation all the way around.

And the bank, nothing happens till, well Tuesday, I guess. I forgot about Pres Day. But as long as a person doesn't get upset and just works the system back on itself, it all turns out in the end.

Have yourself a good weekend, don't let this get ya down, you'll get it fixed. ;)
 
#29
CTC564 said:
Just got off the phone AGAIN with MF and they are sincerely apologetic, but nothing can be done...

The manager actually LIED to me, stating that the verification department had closed at 8pm...

He didn't realize that I received the call from their manager at 5pm and the email stating that nothing could be done PRIOR to their dept closing...

This is unacceptable and atrocious...
Click to expand...

Keep on them until they cover your overdrafts. If they don't, your bank will likely reverse most of them if you bug them enough. It wasn't your fault.
 
#30
Sounds like Jimwashere is helping you out here, but yeah, if you used the debit card, you can contest these and get them reversed but sometimes you have tp let the charge post to your account and actually hit the bank before they can reverse it. Being a weekend with a govt. stooge holiday on Monday, it may not actually come out of your accoint until Tuesday. Deal with this stuff at your local bank branch, in person. I had to do this once because of a lost/stolen wallet somebody had gone crazy and bought $1300+ worth of crap with my debit card. The bank gave it all back to me and refunded overdraft fees but they had to wait for the charges to hit the account first. Some of the charges hadn't cleared yet on Monday so I had to wait until that Wednesday to let all the charges post and then contest the rest of them that hadn't showed up yet on the monday. I also had to sign some paperwork authorizing them to make reports of theft/fraud, etc. and go after/sue/prosecute whoever had my card, even if it was my Mom or something. Their way of insuring the activity was indeed fraudulent and they had someone to go after to get their money after they refunded yours to your account.
 
#32
Most large operations are bound to have some bureaucracy and incompetence built in, but I hate that you had to experience the worst that can bring.

If the card you charged is on a Visa or MC network - even if it is debit, you still have some resources there as well. It would be worth filling a complaint against MF with the association (visa or mc) for first charging you an erroneous fee, then being unwilling to take the necessary steps to resolve it in a timely matter. All merchant which accept major credit cards have contractual obligations with the card associations to follow specific rules about charges and dispute resolution.

Removing an erroneous fee isn't impossible, but there a few more parties involved than just MF and your bank. The charge will actually change hands several times before your account is debited and the merchant gets paid. The transaction chain usually looks like this when you buy something with a card:
[Card swipe- authorization - sale] > Merchant Acquirer (bank /card payment servicer) >
Processor > Association > Issuer (your bank or card issuer) > your account. Depending on the scale of the operation, this will either be real time or more likely, batch processed. Your bank may even have batch processing between the card services and consumer banking departments. So, yes unfortunately it can often take a few days to fix an erroneous fee.
 
#33
I would not worry about overdraft fees. A similar thing happened to me and overdraft fees were adjusted. But, it was a PITA as I also had to dip into savings and use a credit card for things I normally don't do until my funds were recredited (about 5 days later).

I love how banks don't trust their card/account holder and take your word that a transaction was in error.
 
#34
will33 said:
sometimes you have tp let the charge post to your account and actually hit the bank before they can reverse it.
Click to expand...

An actual limitation... You can't kill what has not yet been created.

will33 said:
Deal with this stuff at your local bank branch, in person.
Click to expand...

A bigger deal than most people would think. It's ten times harder to tell a person to go get stuffed to their face.

will33 said:
I also had to sign some paperwork authorizing them to make reports of theft/fraud, etc. and go after/sue/prosecute whoever had my card, even if it was my Mom or something. Their way of insuring the activity was indeed fraudulent and they had someone to go after to get their money after they refunded yours to your account.
Click to expand...

This shouldn't have to apply to this situation, but then again... Depending on the bank (as I understand it) there can be different policies regarding this. Sometimes they just make you sign the paperwork, sometimes they are required to deactivate and reissue the card, sometimes they have to set you up with a completely new account. Getting a new card, not so bad... New accounts, PITA.

The worst job I had, by a long shot, was working in the overdraft department of a bank. There's a lot of laws regarding what the banks are required to do to help you with a situation like this, but in the end it's more profitable for the bank to charge you overdraft fees than help you recoup your losses. So they have a habit of just not telling you about how they can help you.

Also, this is info that's technically public knowledge, it's just hard to find. I wonder why :p
 
#36
JimWasHere said:
An actual limitation... You can't kill what has not yet been created.



A bigger deal than most people would think. It's ten times harder to tell a person to go get stuffed to their face.



This shouldn't have to apply to this situation, but then again... Depending on the bank (as I understand it) there can be different policies regarding this. Sometimes they just make you sign the paperwork, sometimes they are required to deactivate and reissue the card, sometimes they have to set you up with a completely new account. Getting a new card, not so bad... New accounts, PITA.

The worst job I had, by a long shot, was working in the overdraft department of a bank. There's a lot of laws regarding what the banks are required to do to help you with a situation like this, but in the end it's more profitable for the bank to charge you overdraft fees than help you recoup your losses. So they have a habit of just not telling you about how they can help you.

Also, this is info that's technically public knowledge, it's just hard to find. I wonder why :p
Click to expand...


+1

I had a branch manager at a bank I used to take deposits to for work all the time once tell me they made enough off overdraft fees alone to operate the whole branch. Don't really know if that's true but considering how some people operate, it just might be.:D
 
#38
That particular department I worked in, there were 3 locations, each with between 75 and 120 people, and our daily "goals" were in the 10k range. It really rather damaged my faith in humanity. It's quite literally the job where I decided that having a job where I was happy was more important than not living under a bridge.
 
#39
Always try to pay with a credit card instead of a debit card, if you have a choice... you have more protection with a credit card.

You can solve this over the phone, don't waste time going to your bank in-person. Your bank will almost certainly reverse the overdraft fees, if you explain (calmly) that this is the vendor's fault. Banks are being extra nice to customers lately, too (because of the recent Move Your Money Day) so even more reason to be optimistic.

If for some reason, your bank does not reverse the overdraft charges, it's guaranteed that Musician's Friend will cover them.

Don't panic, you are going to be fine.
 

Latest posts

Top Bottom
Back