Credit card machines have the ability to work both ways, they can put money on your account just like they can take it off, but with the addition of a phone call and some authorization. It's just a matter of getting with a supervisor who knows how to do it and won't lie and say they can't.
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Botched Order from a Major Internet Retailer
- Thread starter CTC564
- Start date
Credit card machines have the ability to work both ways, they can put money on your account just like they can take it off, but with the addition of a phone call and some authorization. It's just a matter of getting with a supervisor who knows how to do it and won't lie and say they can't.
so the 8ohm cab was 2600$ compared to the 4ohm cab that was 1500$??
that's some steep variance in pricing!
looks to be listed at only 1099$ though.
and the site says the 8Ohm will be shipping by 2012/03/30 (end of march)
good luck dude, it looks to me like you've just walked into a **** storm.
that's some steep variance in pricing!
looks to be listed at only 1099$ though.
and the site says the 8Ohm will be shipping by 2012/03/30 (end of march)
good luck dude, it looks to me like you've just walked into a **** storm.
American Express is extremely diligent. Once someone working at a restaurant stole my credit card number and ordered some stuff on line with it. The next day, Amex called and asked if I had made the charges. I told them I hadn't and asked them to cancel them. They said they already had. I asked them what made them suspicious, and they said that the shipping address was one that I had never used.
They sent me a new card by Fedex the next day.
Keep after MF, in my experience they will make it right eventually. I bought some edrums for my church over the holidays. Using coupon stacking, I was able to order a really nice drum kit within budget. The kit was supposed to come with a throne and kick pedal as an added bonus. After placing the order and confirming it by phone, MF cancelled the order (the next day) due to that kit being discontinued. They offered me 10% off my next order for my troubles.
I called back that day to order an almost identical kit with the same coupons except that this kit had an extra drum head instead of the throne/pedal. MF wouldn't honor the 10% off though (not sure why).
After about a dozen phone calls, I was able to talk them into giving me the kit, the drum pedal (we didn't need a throne) and the extra head, for the original price and free shipping. It took an extra two months to get the extra head but it was worth it in the end and MF eventually took care of the deal. In the end, I had to go through a separate team of staff who specialize in clearing up bad deals.
I also got an extra 3% off by using ebates.com. That money will go towards buying batteries for our wireless mikes.
I called back that day to order an almost identical kit with the same coupons except that this kit had an extra drum head instead of the throne/pedal. MF wouldn't honor the 10% off though (not sure why).
After about a dozen phone calls, I was able to talk them into giving me the kit, the drum pedal (we didn't need a throne) and the extra head, for the original price and free shipping. It took an extra two months to get the extra head but it was worth it in the end and MF eventually took care of the deal. In the end, I had to go through a separate team of staff who specialize in clearing up bad deals.
I also got an extra 3% off by using ebates.com. That money will go towards buying batteries for our wireless mikes.
AMS does, and they price match. Not sure if they carry the particular items he wanted, but I have bought 3 basses, 3 amps, and $1000s of other items over 7 years and have never been anything less that 100% satisfied. Pay over 3 months rocks!
Sorry about your troubles with MF. I've had good luck and service with them, but I buy only things like effects, parts and accesories, and string sets that none of the local guitar dealers in my town sell. I hope you get your problem resolved.
billfitzmaurice
Commercial User
- Sep 15, 2004
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- Owner, Bill Fitzmaurice Loudspeaker Design
+1. A credit can be issued in 30 seconds or less. All of your problems stem from the first person you dealt with, who screwed up the works. All that's transpired since is the result of middle level managers unwilling to accept responsibility for the mistakes made on their end. Be sure to document everything and get names. They'll come in handy should you eventually have to go to small claims court to get what's due.
My thought as well. I often see "temporary charges" in my online accounts that drop off 2-3 days later after all of the backline processing works through the retailer, banking, and credit card systems. That was my first thought when reading through the OP. I wait until everything has cleared before taking action, as there's not much that can be done while these temporary charges are working their way through. And in my experience no penalties are assessed on temporary charges.
And both are owned by a private equity company (Bain Capital, no less), so MF is now a very long way from their humble beginnings in Medford, Oregon.
I got a run around on the phone with my bank as well. Similar but not same issue. Take 30 minutes and GO to the bank. They help you file a fraud charge and the money will be back shortly. No need for you to speak to MF or anyone about it, since its an unauthorized charge. say so. comment that you arent in the habit of calling/faxing to confirm things with criminals, as someone at MF friend is obviously looking to pad their pockets. be nice, but mention the work fraud, criminal, etc a few times. They have people on staff who jump at that sort of thing.
I doubt very much that the OP talked to anyone actually employed by MF/GC.
It's more likely that he was talking to people at a "call center" hire to handle phone orders for MF/GC.
I learned this (the hard way) while resolving issues with AMS and another online retailer.
It's more likely that he was talking to people at a "call center" hire to handle phone orders for MF/GC.
I learned this (the hard way) while resolving issues with AMS and another online retailer.
Keep in mind that overdraft fees are a major source of profits and a part of the business plan at the bank, especially the majors. Policy or not, this is a battle. MF made the screw up, so its their responsibility, your problem.
Good point. A large portion of call center workers are temp employees, too. Such outsource call centers need to be as flexible as possible in order to scale up/down as contracts dictate. Turnover at such call centers is exceedingly high and training is brief.
+1 ive had them do the same thing. U used a credit card? You can stop payment at any time, usually
I've had my bank (HSBC, don't use them but for once they did something legit) lock down my account after a $700 purchase at a pawn shop. I didn't know about it and went on my way, suddenly my money was bouncing back. I figured it out and called them up and they have an anti-theft flag on it. Pretty sweet...sort of a pain...but can't say I wasn't thankful. They did let the $700 purchase go through though, just nothing after.
We have a Sweetwater store in Ft. Wayne, In. and the store has price matched my purchases several times. Maybe they just don't price match on-line. It has been on mikes and accessories only, but when I've mentioned a price from their competition they've always offered to match it.
