Hi.
Really?
You're just joking, right?
Every shimmed BO neck looks like that in relation with the top of the body.
On some instruments, the distance between the FB and the top is greater and/or the neck pocket is shorter so the effct isn't as pronounced as it is in OP's case.
Shimming is just the nature of things with mass produced BO instruments, nothing to be exited about.
THEY WERE DESIGNED THAT WAY.
Don't know about the policies over there, but if an instrument with the "condition" the OP's has would be returned with a flaw as the reason over here, there's a strong chance of a lecture and at least a bill for the return postage.
Rightfully so as well if You ask me.
The above is obviously assuming that the setup is as decent as it looks in the pic.
Regards
Sam