Can Sweetwater.com be trusted?

[WillieB]

sweetwater is my favorite. AAA+++ my first option if i'm looking for new. Love em.

 

[generation zero]

I've bought from them a few times, and will again, as much as possible. Great customer service...

I once bought a Gibson jack plate from them. $7.99 shipped. (I know shipping had to cost them at least a couple bucks...) They sent me probably a buck's worth of candy with it. Then they paid a rep probably $12 an hour to call me and make sure I was happy with my jack plate... we talked for probably 4 or 5 minutes, basically just talking gear... no additional sales attempts, he just asked what I put the plate on, I told him a Gibson Les Paul bass, and then we discussed how silly it was for Gibson to use plastic ones from the factory, and how they should just use metal ones on all models, and so on... At $12 an hour, that's around $1 worth of his time. So between the wholesale cost of the part, the expense of shipping, the candy, and the conversation, it probably cost Sweetwater money to send me that jack plate... But the customer service aspect bought them a customer for life.

 

[sadowskyguy]

They are great to work with. Ryan Murray is my rep.

 

[wild4oldcars]

Do they have some sort of discount for forum members like musiciansfriend does?

Im sorry, what's that?

 

[DanTheMan2112]

Sweetwater is pretty awesome, particularly in terms of customer service.

 

[Beatlejuice53]

All these great comments, maybe I better say something negative........sorry, nothing bad to say. Just a great place to do business with.

 

[Smooth_bass88]

They sell cars too...

http://www.sweetcars.com/

 

[Gorn]

Not only can they be trusted, but I don't think there is anything better than Sweetwater. I wouldn't buy from anyone else unless it was my own local Sam Ash (We have a very VERY good Sam Ash here on Long Island.)

Which Sam Ash?

 

[Kmonk]

Sweetwater is great. I never heard of Musician's Friend giving discounts for forum members.

 

[audioglenn]

Have bought from them many times and I'm about to do it again.
Excellent service!

 

[vmabus]

Sweetwater is the only online retailer that I trust enough to order new instruments from. Each is set up by their tech before being shipped. Sales reps are all music industry pros. There's no BS in them.

 

[pflash4001]

I've made several purchases from them including a mixer, bass, and a mic locker. Their service and knowledge is off the charts. I love the way they handle their customers. Everyone is treated as if their need is the most important thing they have to deal with at that moment. Their reps know their stuff. I have nothing negative to say about any experience with them. My rep is Nick Church. If you're considering buying from Sweetwater, do so with confidence. I have never heard anyone relate a negative experience with them. Problems come up. Errors happen. If one happens with them, they'll make it right promptly. Pull the trigger!

 

[TDSLaBassiste]

Sweetwater is an amazing company, I think half my gear came from them. I love that on every order you personally have a representative appointed to you to help you through the whole purchase. Plus that interest free for 24 months credit card ain't half bad either.

 

[hdfixer]

They are the perfect blend of internet sales and personal service. My rep is Zach Bailey - he helped me a *lot* with a recent snake purchase and some silly little accessory pieces. I'm gonna make a big purchase of some new powered mains through them soon based on his excellent performance.

 

[Joe Nerve]

Yes. They are one of the most trustworthy online stores. You should have no reservations at all about buying from them. And that wasn't sarcastic.

 

[younggun]

+1000 to all of the above. They're my go to music gear retailer now. I think this is the first thread I've seen on TB about a retailer or gear, that hasn't had one negative comment or naysayer in the first page. That's some pretty strong endorsement.

 

[Primakurtz]

Sweetwater is the best - period. Dan Van Amerongen is my CSR, and he is terrific.

 

[Ironbar]

Sweetwater is the ONLY online company to ever call me back later to ask if I was happy with my purchase. Now THAT'S customer service!

 

[fourstringdrums]

I called them for the first time today and spoke with Ed Needler. He was really helpful and extremely friendly.

Thanks to him, sometime next week I'll have this beauty in my possession which will arrive freshly set up with Rotosound Black Nylon.

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[gustobassman]

I'm on the Sweetwater bandwagon too. No problems here!



Bassstringsonline.com rules too.. just sayin