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Can Sweetwater.com be trusted?

Discussion in 'Miscellaneous [BG]' started by Gerbs, Apr 8, 2014.

  1. Gerbs


    Apr 4, 2014
    Basically just that, are they a safe site to buy from? Do they have some sort of discount for forum members like musiciansfriend does?
  2. pedroims


    Dec 19, 2007
    Yes, they can be trusted just like any other retail store, in my experience you can get better prices in GC, Musicians Friends or Gear Tree, do your homework and look for the best price.
  3. fourstringdrums

    fourstringdrums Decidedly Indecisive Supporting Member

    Oct 20, 2002
    I like the fact that with Sweetwater a lot of times they show you a picture of the actual instrument that you'll buy. Not always though.
  4. theretheyare

    theretheyare Supporting Member

    Sep 4, 2010
    Brooklyn, NY
    I like Sweetwater. You have sales engineers who know what they talk about, service is stellar, and most of all, they have good contacts with the manufacturers (Through them I got a pedal modded by the builder before I bought it, for example). Certain deep discounts might be a bit better elsewhere, but they seem to be geared more towards the working pro/serious weekend warrior, and less towards the hobbyist/hipster hopeful than MF/GC. They have Mesa Boogie for example, And MF does not. If I were looking for a quality piece of gear that I'd be spending some serious dough on, I'd rather spend a few extra bucks and go with Sweetwater.
  5. MattyH


    Jul 20, 2010
    Long Island
    Not only can they be trusted, but I don't think there is anything better than Sweetwater. I wouldn't buy from anyone else unless it was my own local Sam Ash (We have a very VERY good Sam Ash here on Long Island.)
  6. Chains


    Jan 22, 2014
    I have ordered lots of accessory type stuff from Sweetwater. Always enjoy the hard candy they throw into the box :) They gave me a cold call a few weeks ago to see how everything was going.

    Hey, what is this MF discount for forum members??
  7. jerry

    jerry Doesn't know BDO Gold Supporting Member

    Dec 13, 1999
    I've had great service from them.
  8. Unchain

    Unchain I've seen footage.

    Jun 20, 2005
    Tucson, AZ
    Sweetwater is the best experience I've had purchasing new music equipment, either via the internet or in person. Incredibly helpful and personal customer service.
  9. Gerbs


    Apr 4, 2014
    Thanks for the good reviews. I was looking to pick up a Rumble 15 Combo, and they're the only people who have it, so I wanted to ask people who knew what they were talking about (you guys). Thanks again :) ordering right now
  10. gregmon79

    gregmon79 I did it for the muff... Supporting Member

    Dec 20, 2012
    Chicago IL
    Sweetwater is a superb site to deal with and buy from. They have some of the best online help and communication I have ever had the privilege to work with. I would do business, and still do, and will continue to, with them any time in a heartbeat. Great company.
  11. DagoMaino


    Feb 1, 2013
    Good sales people there, in my experience. They will price match too. I've bought a good deal of gear with my Sweetwater rep and he was pretty hip in all the departments.
  12. Plucky The Bassist

    Plucky The Bassist Bassist for Michael "Epic Mic" Rowe

    Jul 30, 2010
    Houston, TX
    Yes they are legit and from what I hear much more customer-centric than other retailers are.

    Their financing deals are pretty intense, sometimes they offer 36 months no interest on certain items. When I look to buy a GK full stack, I'm definitely knocking on their door.
  13. CraigTB


    Feb 16, 2012
    ...and they often give the weight and serial number of the actual instrument you'll get.

    Awesome if you're actually buying something, also a great tool for getting a read on typical weights on something you're interested in.
  14. Pilgrim

    Pilgrim Supporting Member

    I buy for my division at a university and Sweetwater has some stuff that is priced just right for us. Every contact has been good, and their sales reps do know their stuff.
  15. rapidfirerob

    rapidfirerob Fusion rules!

    I've bought from them a few times and always been pleased.
  16. I've had the same Sales Engineer at Sweetwater for over 20 years (Jim Swain). Bought quite a bit of gear over the years and never a bad experience.
  17. macmanlou

    macmanlou Don't push it. Just let it fall. Supporting Member

    Feb 14, 2007
    Washington, DC Area
    Sweetwater is the best online shop I've ever bought from. Their technicians do excellent work as well, if you need it. I had them rout a truss rod access slot in the body (and pickguard) of my new Mustang, and it was spot-on perfect.
  18. hennessybass

    hennessybass Supporting Member

    Oct 11, 2008
    North East Texas
    And they send you candy with every order!!
    NJSouth likes this.
  19. squidtastic

    squidtastic Supporting Member

    Apr 23, 2013
    My experience also. In fact, my only complaint is that they try a little too hard to maintain a relationship with you. I've had sales reps call me to see if everything was ok with my purchase... and if I'd be interested in buying anything else. But, that's a small price to pay for the quality of their knowledgeable staff.
  20. Helaskold

    Helaskold 100% Mediocre

    Jul 22, 2012
    Austin, TX
    Even as a biased employee of their competition, I can still admit that Sweetwater seems to be a great business... I've also heard it doesn't take much more than just asking to get a better deal.