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Resolved Can't access the store

Discussion in 'Bug Reports' started by hrodbert696, Dec 10, 2017.


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  1. hrodbert696

    hrodbert696 Moderator Staff Member Supporting Member

    Hey @paul,

    I haven't been able to access the TB store for a while now. I get "problem loading page" and the following:

    "
    Secure Connection Failed

    The connection to the server was reset while the page was loading.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem."

    Can this be sorted? Thanks!
     
  2. Spectre1966

    Spectre1966 Striving For Mediocrity Supporting Member

    Jul 4, 2014
    Wallingford, CT
    Just tried loading it and it worked fine for me.
     
    hrodbert696 likes this.
  3. paul

    paul Staff Member Founder Administrator

    Jul 20, 2000
    Texas
    Everything's working fine on this end according to sys logs... Are you running Firefox? Please try clearing your browser's cache/cookies, and it seems you'll also want to run a Malwarebytes anti-malware scan (The connection to the server was reset while the page was loading | Firefox Support Forum | Mozilla Support). Keep me informed -
     
    hrodbert696 likes this.
  4. hrodbert696

    hrodbert696 Moderator Staff Member Supporting Member

    Yes, using Firefox, but in Edge I get this message:
    "
    Hmmm...can’t reach this page
    Try this

    Details
    The connection to the website was reset.

    Error Code: INET_E_DOWNLOAD_FAILURE"

    Tried deleting cookies and cache and running the malwarebytes scan, still doing the same thing.
     
  5. paul

    paul Staff Member Founder Administrator

    Jul 20, 2000
    Texas
    Thanks for bearing with me. Are you running any security software like Avast or BitDefender etc? Is there anything special about your connection, like using a vpn or proxy?

    Sounds like something doesn’t like our certificate and is intercepting the packets of data :beaver:
     
  6. Spectre1966

    Spectre1966 Striving For Mediocrity Supporting Member

    Jul 4, 2014
    Wallingford, CT
    For the record, I’m using Safari on my iPad with no issues.
     
  7. hrodbert696

    hrodbert696 Moderator Staff Member Supporting Member

    It's possible. It occurs to me have a content filter program that might account for it. I'll check from work today and see if the library computers have the same problem, or if it's this particular laptop.
     
  8. ahc

    ahc

    Jul 31, 2009
    No. Virginia
    I'm using Firefox and can access the store with no problems.
     
  9. hrodbert696

    hrodbert696 Moderator Staff Member Supporting Member

    OK, just checked from the work computer (and with Firefox), and no problems. I think it must be that filter I have at home. No problem, when I need to shop I'll just do it from work!
     
    Chris Fitzgerald likes this.
  10. paul

    paul Staff Member Founder Administrator

    Jul 20, 2000
    Texas
    Sounds good to me! :D
     

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