Check out what fedex "dropped" off

[shaggy45]

Sold my martin acoustic guitar a few days ago to buy myself a tacoma thunderchief. Bought a nice one off ebay at a good price from a used guitar seller in dallas tx. they shipped it fast, got here in two days..fedex just dropped it off and i opened her up to find:

went back and read the places return policy and they give you store credit...looks like i just got f'd in the a...any ideas? i sent them a msg and am awaiting a response.

 

[stflbn]

Looks entirely repairable however.

 

[Spinal Tapper]

Ouch! Another one for the books. Good luck with that my friend

 

[electracoyote]

Sold my martin acoustic guitar a few days ago to buy myself a tacoma thunderchief. Bought a nice one off ebay at a good price from a used guitar seller in dallas tx. they shipped it fast, got here in two days..fedex just dropped it off and i opened her up to find...
went back and read the places return policy and they give you store credit...looks like i just got f'd in the a...any ideas? i sent them a msg and am awaiting a response.

Was it insured? Usually there is an automatic amount of insurance, then the sender can increase that amount to match the value of the item.

Did the seller insure it for its value?

 

[jaywa]

GAH!

 

[Mr-Wunderful]

If the seller insured it you should be alright.

 

[mikeddd]

"Entirely repairable." I hope you're joking. That bass IS DONE....firewood, essentially. I really hope you/seller had insurance on the sale; it would be a shame to lose such a fine bass.

 

[shaggy45]

Was it insured? Usually there is an automatic amount of insurance, then the sender can increase that amount to match the value of the item.

Did the seller insure it for its value?

can't find anything that says it was..it was advertised to ship via ups not fedex

 

[DERECOLA]

that is heart breaking............

 

[jaywa]

Whether it's repairable isn't really the point. It will never be the same, whatever "original" value it had is gone, and it is not what the OP paid for or expected.

My condolences.

 

[shaggy45]

heres what i sent:

"Got the bass today..the headstock is broke off from the neck from
shipping..did you detune the strings before you shipped it? i need to know
how to go about sending it back and getting a refund"

heres what i got back:

"Do not discard any packaging.

Yes of course it was detuned. Per our terms, you will need to
cooperate with the damage claim. Please await further
instruction, this may take a few days"

 

[MNAirHead]

Tony should post teh day they left a pristine bass outside his door.. when I paid ADULT SINGATURE REQUIRED..

In a florida tropical storm.

 

[electracoyote]

heres what i sent:

"Got the bass today..the headstock is broke off from the neck from
shipping..did you detune the strings before you shipped it? i need to know
how to go about sending it back and getting a refund"

heres what i got back:

"Do not discard any packaging.

Yes of course it was detuned. Per our terms, you will need to
cooperate with the damage claim. Please await further
instruction, this may take a few days"

Good, they are filing a damage claim for you.

Unfortunate mishap, but all you can do now is be patient and wait for the claims process.

BTW, don't expect the seller to be making any kind of refund (yet). They didn't break your bass, the shipper did.

Next correspondence you have with the seller, you need to ask if they had the bass insured for what you paid for it.

 

[shaggy45]

i'm soo bummed about this..i got an uneasy feeling when i opened the box up and saw only two balls of bubble rap in the box with the case and only one of the latches was locked

 

[jaywa]

Not that it matters now, but was it in a hardshell case, or a gig bag or one of those cheap-ass fiber/cardboard cases?

No way that should have happened in a fitted, hardshell case.

 

[mongo2]

"Entirely repairable." I hope you're joking. That bass IS DONE....firewood, essentially.

It's a shame that it happened but I've personally fixed worse.

 

[shaggy45]

Not that it matters now, but was it in a hardshell case, or a gig bag?

hardshell

 

[billiam5billion]

I think you should go to the nearest fedex store and beat up the manager WITH the broken bass.

 

[jaywa]

hardshell

Wow. They must have just brutalized that thing, then. I'm guessing it either fell from a height, or more likely, something heavy fell on it.

 

[shaggy45]

Wow. They must have just brutalized that thing, then.

well..it was in a dean guitar box