…And the problem with the order was completely my doing and my fault!
I ordered the wrong strings because I wasn’t paying attention when I made the order. I reached out about returning them and exchanging for what I needed. D’addario simply replied, we’ll send you what you need, can you use what you mistakenly ordered, if not, we’ll send you a label to return them. Turns out that, in a roundabout
D
) way, I can.
I’ve been getting strings from the Player’s Circle program and turns out, I wasn’t thinking and paid for this order with a card (not thinking seems to have been a common theme that day…
). They tell me they can’t accept returns bought through the Player’s Circle program, but will work with anyone to make it right regardless.
D’addario is shipping out the correct strings later today. This is the second great customer service experience I’ve had with them.
I ordered the wrong strings because I wasn’t paying attention when I made the order. I reached out about returning them and exchanging for what I needed. D’addario simply replied, we’ll send you what you need, can you use what you mistakenly ordered, if not, we’ll send you a label to return them. Turns out that, in a roundabout
D) way, I can.I’ve been getting strings from the Player’s Circle program and turns out, I wasn’t thinking and paid for this order with a card (not thinking seems to have been a common theme that day…
). They tell me they can’t accept returns bought through the Player’s Circle program, but will work with anyone to make it right regardless.D’addario is shipping out the correct strings later today. This is the second great customer service experience I’ve had with them.
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