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Darkglass AO900 distortion issue

A few weeks ago i bought the Darkglass AO 900 and the Darkglass 410 cab. Initially, the distortion worked fine but stopped working after around 20 mins and never worked again. After showing Darkglass support a few videos of my issue, I sent it in to Darkglass and they couldnt find any issues with it. I got it back today and Im honestly stumped on what the issue could be. Ive tried different guitar cables and a different speakon. I’ve tried playing with multiple basses that are active and passive with the same result. The link below is to a video of me testing out my distortion issue with my 03 thumb on active and then switching to passive. Any help with this would be great.