Why would a customer have to talk to
Sweetwater for 20 minutes to do a return?
People here keep raving about how simple a return is at Sweetwater. With sales people calling and their desire to be helpful, I'm assuming (perhaps wrongly) that a return will be more of a discussion than a simple, "I need to return this." I mean, they're there to walk and talk you through everything...
20 minutes might have been an exaggeration, but maybe not, too.
At MF any time I ever had to return something the conversation went like this.
Me: There's an issue with the bass I bought and I want to return (or exchange) it.
MF. No problem. Give me your email address.
Me:
[email protected]
MF. Got it. We'll send you a return label.
And why is calling MF merely a "simple step"? Genuinely curious.
Not sure I understand the question, but Sweetwater supporters are making it seem as though you have to jump through a dozen hoops 6' off the ground in order to get a 15% discount. All ya gotta do is wait for one of their sales and call (you don't get the discount if you try to use a code online, BUT THEY PROMPT YOU TO CALL when it says the code does not work for that item). That makes some people sweat for some reason. The same people that ironically like when their sales people call THEM
.
Hence - the "simple step," to get 15% discount. Too much hassle for some.
Same with the 8% refund on purchases. If you go to the MF website their backstage pass thing is the first thing that pops up. Its super freaking simple, yet some don't want to or can't do it.
And people continue to passive aggressively attack with their lols and other smug comments.
I'm not doing anything to anyone outside of trying to help them save crap loads of money. And yes, I want to keep MF open. If people quit poking at this bee hive, the bees will stop coming out
.
Everybody is welcome to shop where they want.
