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DON'T SHOP AT MUSICTOYZ.COM!!!

#82
BigOldHarry said:
Has anyone actually used the TELEPHONE to try to resolve these issues?
Click to expand...

Been burned by phoning a few times: ex. had a palm pilot with an issue, still had a few weeks left on warranty. Help-desk person said "No problem, we'll issue you a RMI #, you should receive an email tomorrow". It was close to the end of the working day, so no problem. No RMI# the next day, and they avoided me like the plague 'til my warranty was no longer valid.

Anyone use a Palm Pilot anymore? No. No wonder, PP couldn't keep pace with evolving technology nor customer service.

NO to PHONE
Unless you've actually recorded the conversation, I recommend getting it in writing – digital ink or traditional on paper.
 
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