How can you say that with so many negative experiences dating back to 2003! That is like telling people it is OK to still order a cabinet from Dr. Bass! (Well maybe not that bad)!
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DON'T SHOP AT MUSICTOYZ.COM!!!
- Thread starter CliffD
- Start date
How can you say that with so many negative experiences dating back to 2003! That is like telling people it is OK to still order a cabinet from Dr. Bass! (Well maybe not that bad)!
How can you say that with so many negative experiences dating back to 2003! That is like telling people it is OK to still order a cabinet from Dr. Bass! (Well maybe not that bad)!
Well my experience was swell and i know a couple of them over there. every business is gonna have a couple of hiccups along the way.
Bryan R. Tyler
TalkBass: Usurping My Practice Time Since 2002
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- May 3, 2002
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Well my experience was swell and i know a couple of them over there. every business is gonna have a couple of hiccups along the way.
There are multiple customer service complaints stretching back for years- that's not a couple hiccups. Why shop there when there are lots of other businesses who offer the same things without the history of poor customer service?
From their website,
Hey folks, it's Maine and the northeast is getting ready for another major snowstorm. The 6th? this year. Besides, big city slow is considered fast for some Mainers (so my cousin says - she lives in Lincoln, ME).
Could they do better with communication? Should they do better? yes.
Hey folks, it's Maine and the northeast is getting ready for another major snowstorm. The 6th? this year. Besides, big city slow is considered fast for some Mainers (so my cousin says - she lives in Lincoln, ME).
Could they do better with communication? Should they do better? yes.
Sorry Chron but you sound like a schill when you defend these guys...would you give your customers service like that?
Gentleman....
First one of customers alerted me to this thread and I was deeply saddened by what I read and embaressed. I have taken pride running this place for 17 yrs and helping over 400,000 orders get shipped.
That being said Im very human and do make mistakes etc, and get overwelmed with the amount of emails and calls etc. Amazing amount of ?, orders info, spam, and etc. We are a small shop just 3 people and we do the best can ! We bring it the best we can everyday...I assure you that.
I even go as far to hand out my personal info if you need to contact us you can use the following...
[email protected] general mail goes to Dawn
[email protected] is my personal email
Call
888-400-7436 phone
207-450-1146 my personal cellphone
207-829-4870 my home phone, dont call plz after 10:30PM est, my wife will blow her top on me
If anyone has a problem or in the future just contact us, stay with us till we get it straight....you can ship 400 orders in a month 1% go bad...thats 4 guys who just freak out...AS THEY SHOULD....but we do the best can
THANKS !!
PS: I talked to the webmaster of this forum, very nice guys by the way !
First one of customers alerted me to this thread and I was deeply saddened by what I read and embaressed. I have taken pride running this place for 17 yrs and helping over 400,000 orders get shipped.
That being said Im very human and do make mistakes etc, and get overwelmed with the amount of emails and calls etc. Amazing amount of ?, orders info, spam, and etc. We are a small shop just 3 people and we do the best can ! We bring it the best we can everyday...I assure you that.
I even go as far to hand out my personal info if you need to contact us you can use the following...
[email protected] general mail goes to Dawn
[email protected] is my personal email
Call
888-400-7436 phone
207-450-1146 my personal cellphone
207-829-4870 my home phone, dont call plz after 10:30PM est, my wife will blow her top on me
If anyone has a problem or in the future just contact us, stay with us till we get it straight....you can ship 400 orders in a month 1% go bad...thats 4 guys who just freak out...AS THEY SHOULD....but we do the best can
THANKS !!
PS: I talked to the webmaster of this forum, very nice guys by the way !
while i understand everything stated here, this post did nothing but deter me further away from your site.
it comes off as shrugging your shoulders and saying "well, so what if 4 out of 400 don't get what they ordered, at least most people get their stuff."
atleast, thats the vibe i got.
Gotta give the guy credit for at least addressing the forum. Customer service record (at least what I'm hearing here)deters me a bit, but if he's willing to reach out to a customer base and address an issue.....at least there's effort there.
I've worked in sales - stuff gets missed. Yeah, I would be angry to if it were my order, but stuff happens. Usually the most vocal group is the minority who have a bad experience.....just saying.
Never ordered from them before, not in the market for any pedals now, but if I ever need anything, maybe I'll check them out.
I've worked in sales - stuff gets missed. Yeah, I would be angry to if it were my order, but stuff happens. Usually the most vocal group is the minority who have a bad experience.....just saying.
Never ordered from them before, not in the market for any pedals now, but if I ever need anything, maybe I'll check them out.
A three person music shop is about as mom and pop as you can get. I give them credit for making a go of it in the online side of the business. I doubt its as easy as some people might think.
Give the guy props for coming here and saying something. At this point it's simple, call him and report back.
Thanks for the reply but what's your plan to solve the above problems as well as future orders?
Do you guys really ship 100 orders per day?
(approx 4,100 business days over 17 years)
I just had an excellent experience with Toyz.
Inquired about stock last Wednesday evening by email.
Got a response the next day, item in stock.
Received an email Friday with notification of a 10% off sale through the end of the month.
Placed the order Saturday using the discount code.
Got shipping confirmation with UPS tracking number on Monday.
Received a brand spanking new ADA Flanger (RI) yesterday.
Doesn't get much better than that.
Inquired about stock last Wednesday evening by email.
Got a response the next day, item in stock.
Received an email Friday with notification of a 10% off sale through the end of the month.
Placed the order Saturday using the discount code.
Got shipping confirmation with UPS tracking number on Monday.
Received a brand spanking new ADA Flanger (RI) yesterday.
Doesn't get much better than that.
Hello,
I also want to get the word from Musictoyz.com! I ordered a Vanamps Sole Mate Jr. over a 82 days ago - December 11 2010. I got the e-mail with shipping notification without tracking info and until now... no answer! :scowl:
Believe, one month after I ordered a Ernie Ball 6166 volume pedal from you - 50 days ago - January 12 2011. I got the e-mail with shipping notification and never saw the tracking number. 
I emailed you several times, Sr., and what I get now is "We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day. To help track your inquiry we have generated a reference number. Your ticket code is LTK1X. Your ticket code is LTK2X. Please use these codes in any further communication".
I live in Brazil and for me is impracticable to call you by phone.
I already ordered from you a Peter Cornish cable in April 9 2008 and the transaction was more than perfect.
Please, give you a chance. Just let us know what's happening: it's out of stock, lost in the track, if the package is insured? Dont forget, good communication is good business.
Awaiting answer,
Jose
Hello,
I also want to get the word from Musictoyz.com! I ordered a Vanamps Sole Mate Jr. over a 82 days ago - December 11 2010. I got the e-mail with shipping notification without tracking info and until now... no answer! :scowl:
I emailed you several times, Sr., and what I get now is "We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day. To help track your inquiry we have generated a reference number. Your ticket code is LTK1X. Your ticket code is LTK2X. Please use these codes in any further communication".
I live in Brazil and for me is impracticable to call you by phone.
I already ordered from you a Peter Cornish cable in April 9 2008 and the transaction was more than perfect.
Please, give you a chance. Just let us know what's happening: it's out of stock, lost in the track, if the package is insured? Dont forget, good communication is good business.
Awaiting answer,
Jose
I don't know if you did this already, but you may also want to send Musictoyz an instant message using the Talkbass IM function. Good Luck.
Sir - I find your note offensive and your business is a bad joke played out on people who spend their hard earned money with you.
I ordered a pedal from you 1 & 1/2 weeks ago and I still cannot get any communication to numerous emails. One week ago you sent me a "tracking number" (which is unknown by the USPS website). A day later I get another email saying my package had shipped - this time with UPS and another tracking number and someone else's name and address in the US ! When I check my order on your website, it shows 2 shipments - for one pedal and one order ! And in one week I haven't been able to get an answer from you. Leave aside privacy considerations but what a bad joke ! I know by comparison to others on this forum mine is a really short time frame but this was sort of an urgent requirement and your website showed it as "in stock".
Furthermore, your "personal info" is worthless 'cause you don't respond ! We all get "overwhelmed" and "make mistakes" but judging from the number of complaints, the common thread of the problems and the no. of years the complaints date back to, this is bordering on fraud - because you are seriously misrepresenting the service you (don't) provide. If you can't run this business properly do your future customers a favor and GET OUT OF IT !
You'll note I just joined this forum - I did it with the express purpose of sharing my experience with as many people as possible until my pedal arrives - and I will do the same on every other forum I'm on and that I know of.
I have purchased lots of pedals and guitars over the years from various stores/on-line vendors and NEVER have I had such a piss-poor experience. My strong recommendation to anyone considering buying from MusicToyz is save yourself time, money and heartache and go elsewhere !
Not sure if you guys are aware (you should keep this in mind when dealing with vendors) but the Federal Trade Commission has a law called the "Mail or Telephone Order Merchandise Trade Regulation Rule" which dictates to vendors:
"It does not matter how the merchandise is advertised, how the customer pays, or who initiates the contact.
The Rule requires that when you advertise merchandise, you must have a reasonable basis for stating or implying that you can ship within a certain time. If you make no shipment statement, you must have a reasonable basis for believing that you can ship within 30 days. If, after taking the customers order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customers consent to the delayed shipment. If you cannot obtain the customers consent to the delay -- either because it is not a situation in which you are permitted to treat the customers silence as consent and the customer has not expressly consented to the delay, or because the customer has expressly refused to consent -- you must, without being asked, promptly refund all the money the customer paid you for the unshipped merchandise."
What MusicToyz does is misleading and ILLEGAL and I'm reporting them to the Federal Trade Commission.
"It does not matter how the merchandise is advertised, how the customer pays, or who initiates the contact.
The Rule requires that when you advertise merchandise, you must have a reasonable basis for stating or implying that you can ship within a certain time. If you make no shipment statement, you must have a reasonable basis for believing that you can ship within 30 days. If, after taking the customers order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customers consent to the delayed shipment. If you cannot obtain the customers consent to the delay -- either because it is not a situation in which you are permitted to treat the customers silence as consent and the customer has not expressly consented to the delay, or because the customer has expressly refused to consent -- you must, without being asked, promptly refund all the money the customer paid you for the unshipped merchandise."
What MusicToyz does is misleading and ILLEGAL and I'm reporting them to the Federal Trade Commission.
