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DON'T SHOP AT MUSICTOYZ.COM!!!

#61
Seems to me if his business is small with limited employees, maybe he shouldn't have an online store. Instead use Ebay and sell out of a store front to street customers. If you put your business online for anyone in the world to shop from, you have to have the infrastructure to support the volume of sales that will potentially flood your business.

I find his effort to publicly appologize commendable, but you can't bandaid a bad reputation. I also understand that weather can unpredictably impede shipping, but a courtesy email should go out to customers awaiting their order informing them of unforseen complications.
 
#63
Isn't strange a virtual store answer to your customers only by phone?

It doesn't make any sense for me. I placed my order in Musictoyz.com, I didn't call for a number in yellow pages!

All that I want is a USPS tracking numbers! Simple, right?
 
#66
Well, we're into September 2011 and this poor excuse for a retail store is still in shambles. I recently ordered a pedal which was listed as "In Stock". I placed my order online with a credit card, then received a subsequent charge to that card *and* a shipping tracking number complete with estimated arrival date. Guess what? The pedal isn't even in stock and is actually discontinued by the manufacturer to boot! I only discovered this after the tracking data wasn't updating, so I emailed asking when it will physically ship. They made no proactive attempt to inform me that the item isn't actually in stock. They were content to charge my credit card and leave me waiting/guessing.

I then emailed requesting that the order be cancelled and my credit card refunded. To which I received... an automated confirmation of the tracking number and no response to the cancellation request! And when I log in the order shows as "shipped". What a disaster this place is. I'll be calling to iron this out once and for all. To reiterate this thread- musictoyz.com sucks.
 
#67
I got the same exact complaint as southpaw as of now. no replies to a single question except a tracking number to shut me up and keep me guessing if it actually shipped (the ups pages show it as having a label printed out, but nothing about it actually being in UPS's hands for the last 5 days on an order I paid extra for 2nd day air).
I wish I had done research into musictoyz before ordering. Never again. NEVER.

Why even bother having a webpage taking orders if it's unclear if something is in stock or not? So far, I've sent about half a dozen messages to which the only reply is a tracking number that doesn't track anything, or is just pulled out of their ass to buy them time. If it has shipped, why not respond to questions rather than sending some iffy tracking number that may or may not have shipped.

And yes, I made this account so that I could warn any potential "customers" of their lack of communications, innaccurate web page inventory, the WORST communications of any online vendor I've used, but an odd super quick eagerness in taking my money. If I don't hear back in the next day, and not some form letter saying that it's been assigned to a representative, blahhbiddy blah blah, I will be submitting a complaint to paypal and my credit card company. Smoke and mirrors to buy time. I'll never order from them again.

And the "I never had problems with them" people, look how many have, and I'm sure even more who haven't written about their experiences here.

Plenty of other boutique vendors to order from out there.
Only order from them if you like shooting craps.

update: I called UPS, UPS says the package was not picked up by them or dropped off to them. I was told it was shipped (as in the past tense, as in already done) in an email from musictoyz. What do you think's going on? Maybe a little bait n switch to try to make sure you don't preorder from elsewhere by stringing you along?
 
#69
DonKartofflo said:
analoguehaven.com
everything you need :)
Click to expand...

Yup, never had a problem ordering from them. If it's out of stock, it says so right on their webpage, if they have a estimate of when they'll get them in, it will be right there. And they ship out pretty damn quick, always the day I ordered. Same with Big City Music, ProGuitarShop, Noisebug, BananasAtLarge, Robotspeak, and others I've bought from. I thought maybe musictoyz could be somewhere new for me to buy stuff from, but guess not.

Webpages aren't a new thing, maybe his system is just broken and he doesn't care because it generates revenue whether he ships or not. Afterall, what's a couple unhappy customers if most get their stuff. Casualties of boutique capitalism.

He claims it's shipped, and finally responded after I opened a paypal dispute. If he shipped it and I get it today, I owe him an apology (I don't see this happening with this pattern in the thread). If UPS's tracking shows it as being just dropped off today, I'll bounce it right back and buy it locally, for more money, for 1000% less hassle. I don't buy from liars.
 
#70
Didn't get it today, still claims it's in transit along with excuses about how difficult they are to find (sounds more like an out of stock excuse than an in transit excuse). No responses until I filed a paypal dispute, then he finally started to respond to me. Got my money with a chargeback. I won't be buying from there ever again.
 
#73
I ordered something from them back in 2003 and while I'm fuzzy on the details, I wasn't happy with the service. I believe what I wanted was out of stock and I got shipment confirmation anyway. The person I spoke with was rather rude as well. I never used them again.
 
#74
Just a little update: musictoyz.com is still bad at business. One month since I ordered a TAFM from them and still no shipping. I've even contacted Brian at ss/bs who is the one who has to ship the pedal that musictoyz has to confirm with him but they are not answering his emails. He even went on a 1 week trip and when he got back musictoyz hadn't emailed him back.

The limited amount of communication that I've had with them was good actually, but that was like 3 weeks ago. Since then no real communication from them.

Just a little reminder. I saw this thread after I had ordered and hoped things had changed but I bookmarked the thread in case it had not.
 
#75
adece said:
Just a little update: musictoyz.com is still bad at business. One month since I ordered a TAFM from them and still no shipping. I've even contacted Brian at ss/bs who is the one who has to ship the pedal that musictoyz has to confirm with him but they are not answering his emails. He even went on a 1 week trip and when he got back musictoyz hadn't emailed him back.

The limited amount of communication that I've had with them was good actually, but that was like 3 weeks ago. Since then no real communication from them.

Just a little reminder. I saw this thread after I had ordered and hoped things had changed but I bookmarked the thread in case it had not.
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Did you use Paypal to pay? If so, I'd open a claim, now. It's the only way to get them to do something, or at least to have your money back in a prompt manner. Don't give them any more time because they are not going to do anything to help you.

I had a similar experience with them, placed an order on a pedal they said they had on stock, and I only got LIES from them, they literally lied to me. It's the only time I have had to open a paypal claim, and it was really annoying to have to deal with them for like 4 weeks before I did so.
 
#76
triviani said:
Did you use Paypal to pay? If so, I'd open a claim, now. It's the only way to get them to do something, or at least to have your money back in a prompt manner. Don't give them any more time because they are not going to do anything to help you.

I had a similar experience with them, placed an order on a pedal they said they had on stock, and I only got LIES from them, they literally lied to me. It's the only time I have had to open a paypal claim, and it was really annoying to have to deal with them for like 4 weeks before I did so.
Click to expand...

Same exact thing happened to me. I bought a pedal they said they had in stock. The manufacturer told me that was impossible and they were positive they didn't have them in stock. I called them out on it and they unleashed on me and started name calling. I opened a dispute and got my money back.

They flat out lied to me and tried to make out as the bad guy. I don't need that crap.
 
#79
You know what, actually I had a negative exp with Tonefactor too. They didn't ship for a week, answer my mails or calls. They did however answer to my Paypal claim and I got my money back.

Sweetwater and Prymaxe, however were the best. Good delivery times even for international.
 

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