What I was told was that the jack insert came as a complete unit being a barrel jack. Didn’t seem right to me - I thought it would be simple as you describe - but back it went and part ordered. I’m happy to be told otherwise!I can certainly understand your disappointment. My 30th Anniversary SR5 showed up with a bad pickup and also had to have the battery box replaced. Things happen though and stuff breaks. Sucks anytime, but certainly when it's brand new, but EBMM took care of the problem for me. I'd give EBMM customer service a call.
Out of curiosity, I'm assuming that it's not as simple as adjusting the prong(s) on the jack?
Also, which part needs to be the same color? From what I can tell looking at the jack on my Special and others on the Internet, all of the basses with black hardware seem to use a jack where the nut and mounting plate are black, but the threaded portion is a chrome/silver color. Is yours different?
Just like this...
View attachment 3442628
Being south of Melbourne in southern Australia, a simple call to EBMM is not so simple.....


