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Over the weekend I put a new set of strings on my bass. The G string just couldn't be intonated. I had the saddle moved as far forward as possible, and it was still 8 cents flat. I emailed the manufacturer on Sunday and they responded on Monday and said they put a new string in the mail. Note that I didn't even request one, just wanted to provide some feedback that there was an issue.
Today the new string arrived. I installed it, set the intonation. No problem at all. Outstanding customer service. StringJoy has a new fan. I'll be buying my next set from them for sure.
Have you ever had a bad string right out of the package? I've been playing over 40 years and this was a first for me.
I've had one in 30 years of playing. It was in the last 2 years....a dead GHS Boomer A string.
This thread is interesting because it seems others have had no issues with GHS ever, and one poster has had significant trouble with Dunlop Super Brights. I use Super Brights quite a lot and have never had an issue with them out of the box.
I guess that just means all companies have an occasional lemon and some of us have better "luck" than others at finding them for a particular brand
about 3 years ago i got a set of black beauties and the D string just snapped when i got it close to tuned. never happend before in 22 years. GC just gave me an entire new set of strings and they worked greatOver the weekend I put a new set of strings on my bass. The G string just couldn't be intonated. I had the saddle moved as far forward as possible, and it was still 8 cents flat. I emailed the manufacturer on Sunday and they responded on Monday and said they put a new string in the mail. Note that I didn't even request one, just wanted to provide some feedback that there was an issue.
Today the new string arrived. I installed it, set the intonation. No problem at all. Outstanding customer service. StringJoy has a new fan. I'll be buying my next set from them for sure.
Have you ever had a bad string right out of the package? I've been playing over 40 years and this was a first for me.
Impressive! I gave up on a certain string manufacturer as I got duff E strings consistently across 3 or 4 new sets....Over the weekend I put a new set of strings on my bass. The G string just couldn't be intonated. I had the saddle moved as far forward as possible, and it was still 8 cents flat. I emailed the manufacturer on Sunday and they responded on Monday and said they put a new string in the mail. Note that I didn't even request one, just wanted to provide some feedback that there was an issue.
Today the new string arrived. I installed it, set the intonation. No problem at all. Outstanding customer service. StringJoy has a new fan. I'll be buying my next set from them for sure.
Have you ever had a bad string right out of the package? I've been playing over 40 years and this was a first for me.
Over the weekend I put a new set of strings on my bass. The G string just couldn't be intonated. I had the saddle moved as far forward as possible, and it was still 8 cents flat. I emailed the manufacturer on Sunday and they responded on Monday and said they put a new string in the mail. Note that I didn't even request one, just wanted to provide some feedback that there was an issue.
Today the new string arrived. I installed it, set the intonation. No problem at all. Outstanding customer service. StringJoy has a new fan. I'll be buying my next set from them for sure.
Have you ever had a bad string right out of the package? I've been playing over 40 years and this was a first for me.
I'll definitely check them out! I've been using D'Addario Chromes with very good results, but I did get a dead B-string most recently, which has me looking once again.StringJoy is a local company here in Nashville down on Elm Hill Pike, in Gibson's factory neighborhood. I need to stick my head in the door soon. Glad they resolved this effortlessly, so many companies just don't get it.
Stringjoy | Custom Guitar Strings & Bass Guitar Strings
One bad string straight out of the bag? Never happened to me, but I've heard of it.