Excellent La Bella Support

[OldSchoolFlats]

Just a quick shout-out to La Bella.

I have a set of "760FL-B Deep Talkin' Bass Flats, 5-String - Light" strings where the D string had the "Sitar" (twang) sound on the open D. There are a couple of threads on this "Sitar" issue on TB. I brought this to La Bella's attention, and they replaced the string, no fuss, no muss. The replacement string is fine.

I may have twisted the original D, so this time I was extra careful. I really like the DTF sound, so was quite pleased to get this resolved!

Anyway, just giving credit where credit is due!

 

[TomB]

I'm happy to join you in this praise. I couldn't find their short-scale RX 5-string set ANYwhere. They acknowledged there aren't a lot of them around, but agreed to make me a set if I could be patient. They were on my doorstep 5 days later! And their e-mail responsive was lightning fast. I'm a very satisfied customer. Oh, and I really like the RX nickel strings, too. Warm sounding and flexible.

 

[Yahboy]

La Bella always has great customer service , include Daddario, Dunlop, EB and DR.
GHS not in the list.

 

[Root 5]

La Bella always has great customer service , include Daddario, Dunlop, EB and DR.
GHS not in the list.

I Agree about La Bella, D'Addario - both excellent customer service.

I disagree about GHS. I have had excellent experience with them, they took great care of me.

No CS experience with the others on the list.

 

[Yahboy]

I Agree about La Bella, D'Addario - both excellent customer service.

I disagree about GHS. I have had excellent experience with them, they took great care of me.

No CS experience with the others on the list.

Several years ago, I meet a defective issue on 3025 set, asking here and just fool by someone name Michael T , he asking me give more time for the string to see got improve or not. I believe Jon moody also knew this thing happened.
Damn, after month, the string get shxt, and getting more worst . Then I hurry email GHS, sadly, no reply....... Or, reject my complaints. Actually I already forget. Sorry.

Until I make some noise repeatedly here, then Jon appear and he told me my set got use more than a months, it is hard to judge. So, I continue complaint here , at the end, he asking me, do I need replacement string ? On that time, I already lost interested on GHS string , so, I just reply no need.
And my local tech also prove the 3025 set has notable issue since I give him few weeks to test and check.
I really don't know what was happened on GHS customer service that time, no single reply at all. Totally disappointed.

Learn from this lesson, once you guys meet defective bass string, instantly email to the brand customer service. Open topic here just for fun.