FEDEX Damaged my bass! Arrggh!! Pics to see

[JRA]

ouch! man, i feel for you...what a disappointment.

but it sounds like all will be well, as it should be. congrats on getting things squared away! now you get to have that 'high' of anticipation all over again. lucky dog!

 

[nixdad]

Was it just rapped and put in the box? I take it the bass was not shipped in a case? Because that box look like it's to big for that bass.

This is absolutely correct - FedEx is not to blame here. Shame on the retailer for packaging the bass like they did - it was doomed the minute it left the store. It’s clear the box was too short to begin with, and I bet the internal packing was minimal as well.

I’m glad they’re making it right for you. I hope they pack the replacement FAR better than the original.

 

[Quinn Roberts]

At the end of the day, it's hard to blame single companies, (though I agree your bass should have been packaged much better than it appears, make sure you give them hell about the packaging as well!!) really comes down to the dude actually doing the job. Does he care about his job? Probably not. I've have had terrible experiences with all three major postal companies and I've also had wonderful. Nonetheless, I won't order stuff online anymore, unless it's a small, METAL pedal, cables, picks or something clunky like that, simply because the possibilities of damage are always there. That and one instrument may sound a hundred times better than one of the same model, it's always best to try them out in person before purchase!
Best of luck with your situation OP, glad to hear they're sending another out so quick for you. Let us know how the bass is when you finally get it too! I see there's some Rumble heads in your signature, I use them with a BTB so it'll be interesting to here how the SR sounds!

 

[I am Soma]

free relic'ing!

 

[rtslinger]

Make sure you file a claim asap

 

[Phil508]

Watch out you don't get charged extra for the Road worn look.

 

[funkymonk13]

At the end of the day, it's hard to blame single companies, (though I agree your bass should have been packaged much better than it appears, make sure you give them hell about the packaging as well!!) really comes down to the dude actually doing the job. Does he care about his job? Probably not. I've have had terrible experiences with all three major postal companies and I've also had wonderful. Nonetheless, I won't order stuff online anymore, unless it's a small, METAL pedal, cables, picks or something clunky like that, simply because the possibilities of damage are always there. That and one instrument may sound a hundred times better than one of the same model, it's always best to try them out in person before purchase!
Best of luck with your situation OP, glad to hear they're sending another out so quick for you. Let us know how the bass is when you finally get it too! I see there's some Rumble heads in your signature, I use them with a BTB so it'll be interesting to here how the SR sounds!

Agreed. It really comes down to the people who handled your package and it’s a few out of thousands of company employees. That’s even the case for costumer service

I guess you could make a case for company policies but for the most part fedex and ups are the same. No point in blaming one company when it can for sure happen to you with the other

 

[Duder]

Bummer man, but I'm glad the retailer is taking care of it.

 

[5544]

Instead of placing an order only to complain about FedEx/UPS/USPS/etc. a few days later, just get in your car and drive to the store. Problem solved.

 

[Quinn Roberts]

Instead of placing an order only to complain about FedEx/UPS/USPS/etc. a few days later, just get in your car and drive to the store. Problem solved.

This way you know what the gear sounds like before you get it too.

 

[Fender_Bender]

It’s a real shame when people who are a making like $20 hour?, can’t be motivated into giving a damn.

 

[WaynerBass]

This way you know what the gear sounds like before you get it too.

I purchased through an online retailer. I don’t want money back.. just want the bass I paid for. Luckily it’s being handled through the retailer. This is my very first mishap in 30 years.

 

[packhowitzer]

that ought to buff right out...

 

[klejst]

I bet it was this guy!



In all seriousness, I don't think I have received a package yet that FedEx delivered that did not at the very least have damage to the box and surprised more of my packages don't get ripped because they always just leave them on my doorstep out in the open. I'd file a complaint with FedEx but also let the place you bought the bass from know as well.

 

[Kukulkan61]

That's really low action there.

Damnnnnn....

 

[Thwack]

FedEx is pretty sketchy and trying to get ANY carrier to honor their shipping insurance can go from major p.i.a. to complete frustration with zero resolution. That said, this one looks more like a case of inferior packaging and I'm not surprised the retailer is sending a replacement.
Good luck!!

 

[MoeTown1986]

I blame the seller. You can NOT trust shipping companies. The seller did a poor job boxing that up.

 

[A-Step-Towards]

FeDex is the devil! Did you know that FedeX spelled backwards is XedeF? (Google it!) I absolutely make a point of never buying anything from anyone if they can't ship it to me USPS. And don't even get me started on "UPS"!! Did you know UPS spelled backwards is SPU??? A pox on couriers!

USPS can get A bad rap, sure they can be 7 days start to finish for ground west coast to east, I’ve had it be 8. Sure the tracking sucks. They however seem to be more gentle in my experience. I shipped A Gibson led Paul with no case or bag to A buyer 2 weeks ago. Sure I bubble wrapped and peanut filled the box with extreme care and $35 worth of packing supplies but still it’s A Gibson Les Paul, A fragile creature to ship. USPS got it there whole from LA to Alabama.

Now I have a custom shop fender due tomorrow and am sweating it after seeing these photos. Defiantly A time of year to not order online if you don’t have to

 

[LYNCHMAN]

OUCH!!

 

[Ewo]

View attachment 2834636

The FDA oughtta put a black box warning on fertility drugs...