If you've tried the loop already I'd check the preamp tubes. There are three 12A_7 tubes, the first 12AX7 is a shared stage between channels 1 and 2 and the preamp recovery on channel 1, the second 12AX7 is the overdrive on channel 2, the 12AT7 is your phase inverter.
If the issue is on both channels it would have to be a problem with V1 or V3 if it was a tube. Pull the 12AX7 from V2 and move it to V1, see if you get volume back on the channel 1. If that doesn't work, try a new 12AT7 in the phase inverter position and see if you get proper volume back. If the issue doesn't track with moving any of the preamp tubes around then you should bring the amp for service because you've rulled out all the things you can do at home.
Yes, the driver tube is always good to try changing. If you don't have a spare 12AT7, try a 12AX7 just for a short test.
Last edited: