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Fender/Reverb fiasco

#141
MultiScaleMale said:
It's all a tradeoff, stores could pack things better, send it in an armored truck, manufacturers could put more robustness into the products, but things would weigh more and we wouldn't want to pay the price. We want free, two day shipping and to pay what we paid ten years ago.
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???? the shipping was fine. The package was well packed.
The rear pickup is bad. That probably came from Fender that way.
 
#142
Did you open the cavity and inspect the connections? I think Fender is using solderless plugs on their active preamps. It's definitely worth a peek to see if the pickup came unplugged from the preamp during shipping.
 
#146
JoeWPgh said:
Did you open the cavity and inspect the connections? I think Fender is using solderless plugs on their active preamps. It's definitely worth a peek to see if the pickup came unplugged from the preamp during shipping.
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For the Elite series at least, they were using solder less connections with the pickups. Not sure about Ultra, but I had a bridge pickup die with and Elite and then there were preamp issues, so I gutted the electronics and put in new pickups and a preamp.
 
#151
trickyric said:
that sucks... when you replaced the parts were they from Fender or a different brand?
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I went with a different brand, went with standard soldered connecters, pots not on boards, etc. It was a Vanetti preamp, really warm sounding and I think I did an Area J / Area P set of pickups. That was a more purchase of opportunity than a researched selection of pickups. A local store had them in stock, so sure, I'll try those. No complaints. The other thing about the Elite series was that sucky truss rod wheel. I don't know what they were thinking with the wheel that doesn't come with an adjustment tool and you can't just push an allen key through it like on a MusicMan's truss rod wheel. That feature must have flopped since they dropped it from the Ultra series.
 
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#152
My Fender Elite Jazz had a broken truss rod because Fender makes terribly inconsistent gear in general. And despite Ernie Ball successfully using the truss rod spoke wheel forever, Fender found a way to screw their implementation of it up. That was the last Fender product I will ever purchase. Luckily Sweetwater took care of me and now I own a Musicman Stingray:)
 
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#153
willsellout said:
My Fender Elite Jazz had a broken truss rod because Fender makes terribly inconsistent gear in general. And despite Ernie Ball successfully using the truss rod spoke wheel forever, Fender found a way to screw their implementation of it up. That was the last Fender product I will ever purchase. Luckily Sweetwater took care of me and now I own a Musicman Stingray:)
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I was really hoping for a five string Caprice, especially one with a roasted neck. Ugh. That would hav been killer, but the numbers didn't add up for the Caprice and Cutlass basses.
 
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#155
mikewalker said:
I'm curious... what exactly was haywire with the Fender trussrod wheel implementation???
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Couldn’t say other than the truss rod broke where the wheel threads onto the rod. Doing a little digging online I’ve found numerous incidents of this same thing with the Elites and the tech mentioned this wasn’t the first one he’d seen. I’m assuming that’s why they went back to the heel hex adjustment. But that’s just me speculating.
 
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#156
things just got a little worse.
Heard from the Warranty shop and Fender. It is gonna be a long time before we get the part.
Due to Covid Fender in California furloughed a ton of people. They are a month behind on warranty stuff and still running a skeleton crew.
 
#157
luciens said:
No, it's called "consumer protection". Getting what you paid for isn't just up to the whims of the seller, where he's free to just decide to alter the deal he made with you at his own convenience merely as he sees fit, without your consultation or permission.

In that sense, of course, trickyric is certainly entitled to get the bass in the condition it was represented to him by the seller in exchange for the purchase price. Sure, each side has to be able to negotiate and compromise in case of a problem, but you can't have one side or the other changing the terms of the deal willy-nilly and/or refusing to honor their side of the purchase agreement.

So like I mentioned in my previous comment, it's good to be patient and go through whatever process the seller might need you to, and allow him to attempt to resolve the problem.

But OTOH, if the seller really does try to renig on the deal or otherwise can't or won't honor his obligation, trickyric, like anyone else, is well within his rights to pursue compensation one way or the other.

Under no circumstances does he have to accept any less than what was presented to him as what he bought with his money.....

L
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You've reacted rightly to what I wasn't trying to say. Let me see if I can be more clear.

If you buy something and it ends up being defective, the defect needs to be addressed. One way is for the seller to exchange it for a non-defective item. Another way is for you to deal with the manufacturer's authorized repair process get the defect addressed.

As consumers we have become accustomed to vendors bending over backward to accept returns and do exchanges but this is not the only way to remedy an issue. If the vendor chooses the other approach, it may be disappointing, but it is still a perfectly and fair remedy.

OP was "steamed" because he was referred to a repair facility rather than getting a new replacement. He wanted some sort of compensation. Called it a fiasco.

Sorry, in my view this is over reaction. It may feel like a fiasco, but in reality, it is just the warranty repair process playing out. Compensation is being provided. No fiasco. No reason to be "steamed" (at least not for long).

Hopefully, that cleared up my original statement.
 
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#158
darwin-bass said:
You've reacted rightly to what I wasn't trying to say. Let me see if I can be more clear.

If you buy something and it ends up being defective, the defect needs to be addressed. One way is for the seller to exchange it for a non-defective item. Another way is for you to deal with the manufacturer's authorized repair process get the defect addressed.

As consumers we have become accustomed to vendors bending over backward to accept returns and do exchanges but this is not the only way to remedy an issue. If the vendor chooses the other approach, it may be disappointing, but it is still a perfectly and fair remedy.

OP was "steamed" because he was referred to a repair facility rather than getting a new replacement. He wanted some sort of compensation. Called it a fiasco.

Sorry, in my view this is over reaction. It may feel like a fiasco, but in reality, it is just the warranty repair process playing out. Compensation is being provided. No fiasco. No reason to be "steamed" (at least not for long).

Hopefully, that cleared up my original statement.
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OP was "Steamed" because after speaking to the store and not discussing anything about how we were going to deal with this they emailed me the address to a warranty center.
As the consumer I have the right to just return the defective product and let them deal with Fender.
I wouldn't have done that. But I was not given the option.
FWIW,
Reverb's policy is clear. If the product doesn't arrive as described you can get your money back... All I wanted was a conversation and maybe a small "we are sorry this happened"...
As for compensation, I didn't ask for it, they offered and it is not being provided.
And,
I learned today that this could take over month...
 
#159
trickyric said:
things just got a little worse.
Heard from the Warranty shop and Fender. It is gonna be a long time before we get the part.
Due to Covid Fender in California furloughed a ton of people. They are a month behind on warranty stuff and still running a skeleton crew.
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That's incredibly frustrating, and unfortunately the delay could be expected in this current climate - another reason why the shop should have been more proactive in making this right, rather than the initial response you got.

I'd personally not be happy with this outcome, but reading the thread, it seems like a fair few people would be content to receive a brand new bass, drive it an hour round trip, and wait weeks just to play it - after spending 4 figures on it? Can't say I'd feel that way.
 
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#160
trickyric said:
OP was "Steamed" because after speaking to the store and not discussing anything about how we were going to deal with this they emailed me the address to a warranty center.
As the consumer I have the right to just return the defective product and let them deal with Fender.
I wouldn't have done that. But I was not given the option.
FWIW,
Reverb's policy is clear. If the product doesn't arrive as described you can get your money back... All I wanted was a conversation and maybe a small "we are sorry this happened"...
As for compensation, I didn't ask for it, they offered and it is not being provided.
And,
I learned today that this could take over month...
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yeah that might, repeat might, be grounds for returning for a refund. Maybe contact Reverb about what to do?

What part is it that's bad?

L
 

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