By now the ship has sailed, because you made the choice. At the very onset, you could have insisted on a discount, or a return ticket. You would still have the warranty under a discount. Was the price already discounted? The bass was 'blemished', which would make the fair price $150 or so under street price.
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Fender/Reverb fiasco
- Thread starter trickyric
- Start date
Love all the people saying the OP expects too much but arent mentioning that the shop expects to sell a new instrument and then have the buyer put in the leg work to make it right.
Often it’s not unheard of for me to spend 1 hour detailing a instrument prior to shipping. I check the set up and Make sure the frets aren’t buzzing. Often I’ve noticed a little scratchiness to the pots , use some electronic cleaner. Wipe it down , look it over, I usually make a video showing everything works that i keep Incase a situation arises but also just to self confirm all is good. Then I pack it.
Basically they should of caught the fact the bridge pickup was dead. I’ve had 2 orders 10 years apart that arrived with 1 bent tuner. I confirmed an address of where I could ship a new matching one and went and purchased them. How they make you feel whole? Unsure. I’d be trying to find a pickup I could get there faster but if that’s not a possibility offering a gesture of ordering you a few sets of preferred strings would go a long way smoothing things over.
Basically they should of caught the fact the bridge pickup was dead. I’ve had 2 orders 10 years apart that arrived with 1 bent tuner. I confirmed an address of where I could ship a new matching one and went and purchased them. How they make you feel whole? Unsure. I’d be trying to find a pickup I could get there faster but if that’s not a possibility offering a gesture of ordering you a few sets of preferred strings would go a long way smoothing things over.
what honestly makes me scratch my head, is how a few can read up to this point, and be saying things, like panties in bunch, get off soapbox etc, man waaaaaaay off the mark on op's posts imo. No soapbox or panties being thrown or worn here, lol, I really think people read too fast and really don't process, when really the issue isn't being truly absorbed,
Rear pickup could have died in shipping. They could have missed it. Who cares? The problem is being solved the right way.
Did the repair guy bother checking the solder joints at the bobbin eyelets? They are usually the #1 cause of a "dead" pickup, and I've come across no fewer than five of them on brand new Fenders within the past year – on the wall at the same Guitar Center. Re-flow the eyelet solder, problem solved.
At any rate, the right process has been followed, unless you asked to return the bass and they said no. But it sounds like you didn't want to return it...and you're getting it fixed for free at the right place. So what else to you want from them? Money?
You have no right to be angry at anyone IMO. You are at liberty to feel however you want, but that doesn't mean that the feelings make sense, or are warranted. To me, getting "steamed" about this doesn't seem like an appropriate response to what you described.
Did the repair guy bother checking the solder joints at the bobbin eyelets? They are usually the #1 cause of a "dead" pickup, and I've come across no fewer than five of them on brand new Fenders within the past year – on the wall at the same Guitar Center. Re-flow the eyelet solder, problem solved.
At any rate, the right process has been followed, unless you asked to return the bass and they said no. But it sounds like you didn't want to return it...and you're getting it fixed for free at the right place. So what else to you want from them? Money?
You have no right to be angry at anyone IMO. You are at liberty to feel however you want, but that doesn't mean that the feelings make sense, or are warranted. To me, getting "steamed" about this doesn't seem like an appropriate response to what you described.
I think sometimes people don't really understand what's involved in a warranty claim. It would help if we'd all take a moment to read a few standard warranties so that we know what we can expect. Expectations should be managed based on what we agree to when we purchase things.
If you want to be 100% sure the bass you buy is fully functional and to your liking, you can go (drive 30 minutes?) to a retailer and try it out, buy it and take it home. Then you can be sure you're happy and satisfied. If you opt to do it another way, to buy sight-unseen and have the bass shipped, you're entering a different ballpark where your out-of-the-box happiness and satisfaction is not a sure thing. You are the one who gets to choose which way you want to go.
I expected to be talked to and given some options. None of which included discounts... Not sure why I would be the bad guy
Well, it was a deal done on Reverb.. If I had done it on Ebay it would have been a ebay thing...Reverb didn't do anything wrong
you order a lot of things from legitimate businesses that are brand new and arrive broken ?
did you actually read the original post? I didn't ask for anything. They offered.
I did all the leg work and did not name the store or denigrate them in anyway.
In my opinion they should have spoken to me and worked through options.. I chose to take it to the Fender warranty people.. and I have no idea what they tested when they said it was the pickup.
You never know if it's gonna be "broken" or not, do you? Stuff happens.
Recently I ordered a small AC-DC adaptor from a very reputable electronic supply house. It came as; 1) adaptor + cable and 2) modular, snap on plug. The adaptor worked fine but the molded plug was bad. Was I disappointed? Momentarily. Was it "a fiasco?" No. Stuff happens. One phone call and a new one was en route.
Another crisis averted.
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These types of threads are always amazing to me. No matter how nice the OP is in describing the problem they have encountered, no matter how rational and down to earth they appear to be the breakdown of responses tend to be something like:
- 20% - genuine sympathy ala “that’s a bummer sorry to hear that, I’d be frustrated too”
- 50% - criticism of the OP ala “get over it, it’s just a pickup change, did you expect a formal apology?”
- 30% - lectures regarding caveat emptor (let the buyer beware)
exactly, one call did not fix my problem. It required emails, driving the bass to a shop that I have never been to, and at minimum 2 more weeks of waiting so I can drive another hour round trip to pick it up.
When you made your call did they just tell you they were sending a new one or did they send you to a warranty center?
