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Fender/Reverb fiasco

#61
Jeff Hughes said:
A dead pickup on a USA bass seems unlikely, but maybe I missed where the OP did troubleshooting to see if it worked. It seems like the more sophisticated the wiring gets, the smaller the leads are which could result in a bent or weak solder joint shaken loose in storage or transit. Add in that the cavity is probably jammed full of wires, and you have a perfect chance it is a loose wire. Loose wire would be sweet especially if you still got a discount or some free stuff. But it is also reasonable to expect that a new bass should work.

When I worked at a music store, we would put almost all of the guitars and amps out on the floor, and, every so often, people would ask to not buy the “floor model.” We tried to explain to them that these were superior to the boxed ones because we knew everything worked, and quite possibly the sales staff would steer you towards the better playing examples.
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The warranty center said the pickup was bad. I was hoping for loose wire..
 
#62
hey tricky, love your avatar by the way, man i'm with ya. Some peeps here are hung up on factors that just don't seem to be the issue. Issue, NEW instrument is shipped broken, options given should include return instead of just offering a repair. Sure a drive here and there and a repair shop relationship is born and you turn out to be best friends, start a band, write a number 2 top 10 song, become famous....still having to wait a couple of weeks for a repair on a NEW instrument isn't what you paid for....geez

honestly, starting this thread is where the train went off tracks, lol, i've seen too many of these threads just turn into a crap storm between members, because everyones opinion is right and everyone else's is wrong....stupid covid's fault
 
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#63
sleddogn said:
hey tricky, love your avatar by the way, man i'm with ya. Some peeps here are hung up on factors that just don't seem to be the issue. Issue, NEW instrument is shipped broken, options given should include return instead of just offering a repair. Sure a drive here and there and a repair shop relationship is born and you turn out to be best friends, start a band, write a number 2 top 10 song, become famous....still having to wait a couple of weeks for a repair on a NEW instrument isn't what you paid for....geez
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that was great!
 
#65
trickyric said:
Well it's gonna add up to 2 hours when you factor in 2 round trips.
Getting too vent has made it a lot better though. I guess in the end I will have a story to go with the bass
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That's true but 30 minutes is really not that bad of a hike, my closest Fender warranty shop was almost 2 hours one way! I was dealing with a physical store at the time and they gave me the option to drive it there myself but obviously they had no problem shipping it. I was dealing with class d head at the time, which is a lot less money to ship, being so small and light.
 
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#68
I haven't bought used gear in years. Buying new doesn't cost much more these days, plus the return policies of MF, AMS and SW are top notch. Unless it's something vintage or an item that is no longer available new at online outlets, guitar center, etc....I wouldn't bother with the hassle and risk of buying used.
 
#69
back in 85', i got a new walkman (sony) for christmas, it was non working when opened. was told to take to warranty center( 45 min one way). took it there, 4 months later (and 50 calls), was told it still wasn't fixed and was offered a replacement. man, was sooooo mad and sad about that waste of time, and no awesome walkman to listen to duran duran on....
 
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#70
This is the downside to ecommerce, I am fortunate that there is a great local music store here in my town. They match online prices. Last time I bought a new bass (Fender Player P bass) I bought it from them. Had there been a problem, back it would go. In this case since it was a one-off bass, already discounted, I wouldn't have a big issue with having to take it for a repair. Since they offered to "make it right", I might ask them to send me a few sets of strings or something like that and thank them. Things like this happen from time to time - what matters is how they handled it. Certainly seems like you had the option to return it to them, at their expense, but then you'd be out a bass in an unusual color that you wanted. 6 months down the line, you'll barely remember any of this and you'll have a bass you like.
 
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#72
sleddogn said:
back in 85', i got a new walkman (sony) for christmas, it was non working when opened. was told to take to warranty center( 45 min one way). took it there, 4 months later (and 50 calls), was told it still wasn't fixed and was offered a replacement. man, was sooooo mad and sad about that waste of time, and no awesome walkman to listen to duran duran on....
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you are killing me
 
#73
bherman said:
This is the downside to ecommerce, I am fortunate that there is a great local music store here in my town. They match online prices. Last time I bought a new bass (Fender Player P bass) I bought it from them. Had there been a problem, back it would go. In this case since it was a one-off bass, already discounted, I wouldn't have a big issue with having to take it for a repair. Since they offered to "make it right", I might ask them to send me a few sets of strings or something like that and thank them. Things like this happen from time to time - what matters is how they handled it. Certainly seems like you had the option to return it to them, at their expense, but then you'd be out a bass in an unusual color that you wanted. 6 months down the line, you'll barely remember any of this and you'll have a bass you like.
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Yeah, I even gave positive feedback to them on Reverb.
I am taking their word that they didn't know that it was broken. They have helped expedite the repair and they did give me a good price.
I am sure once I get it back all shiny and new all of this will be forgotten
 
#74
trickyric said:
Yeah, I even gave positive feedback to them on Reverb.
I am taking their word that they didn't know that it was broken. They have helped expedite the repair and they did give me a good price.
I am sure once I get it back all shiny and new all of this will be forgotten
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Sounds like a good ending. Sometimes poop happens, what matters in the end is how we all deal with it. Enjoy the bass, and play the hell out of it!
 
#77
A Classic First World Problem, but I get it, the daily aggravations pile up, and sometimes Just One More is the one that really frosts your cake. Similar experience, just bought four matching exterior light sconces, I get three INSTALLED, and find the fourth is missing parts I can't easlily jury-rig or replace. Call the vendor (Home Depot), they are out of stock nationally, no idea when or IF they will restock. They tell me to call the manufacturer, 30 mins on hold, they say they will e-mail or return call........crickets. Just how it is, I gurss, this may be New Normal for a while.
 
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#78
Being able to exchange a defective item for a perfect one is a privilege, not a right. Buy a new car and you don't return it, you get it fixed under warranty. Many music vendors grant us the privilege of a return but your rights are not violated if they instead want you to take the warranty repair route.
 
#79
That sucks quite a lot, I’d be annoyed too. This seems like a situation where it’s best to just say “Poop happens” and let it go. Since it sounds like the seller wants to make things right, maybe ask them to send you a set of strings or some patch cables as compensation for your time, but otherwise best just to accept that sometimes crappy stuff happens and the best thing to do is to solve it as best you can and move on.
 
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