• TalkBass has been independent since 1998. Add your voice.
    Create a free account to reply to discussions, view embedded media, and browse with fewer display ads.
    Join free Log in
    Want zero display ads or expanded classifieds tools? Compare plans.

Fender/Reverb fiasco

#22
eastcoasteddie said:
I think people in general expect too much.
All this compensation for the pain and suffering due to 30 Minutes taken out of a life for warranty repairs...
cancel-culture! out the bastards on the internet and make sure they suffer so much they go out of business!

anyway. I have one question...

OP would have experienced all neck pickup the whole time while testing out all the functions of the bass before finally arriving at the pan pot...how long did that take?
Click to expand...
I decided to delete my original reply and clear some things up -
1. where did you see me mention the companies name?
2. it will be 2 hours of driving when this is all over and 2-3 weeks of waiting.
3. I didn't ask for anything, they offered.
4. your last comment was pointless.
 
  • Like
Reactions: sleddogn and eastcoasteddie
#23
Skeptismo said:
You might find that you gain a relationship at that repair shop that is the best part of the whole experience...that would be a cool second order effect. Either way, I hope that when you get that bass back it feels and plays exactly how dreamed it would. Best of luck Trickyric!
Click to expand...
they have been very kind. Apparently a pretty big music store that has been around for a long time. I will definitely go there in the future.
 
  • Like
Reactions: Duder and Skeptismo
#24
I'm not exactly getting the problem.

You bought a thing. It was new. It has a warranty. The warranty is being honored. It may well have been working when it was put in the box and shipped. Stuff happens.

Legally (in most states), that's all you're entitled to, a warranty repair at an authorized service center.

Some sellers will go the extra mile out of goodwill to take it back. Others won't, or possibly, can't. That's sort of what you get with building a relationship with a local dealer. Or you deal with an online dealer who does a lot of mail order business and will do returns. Or you sometimes find a great price online, but the dealer isn't able/willing to do the return. There's really not all that much profit in guitars these days.

It really isn't that big of a deal, the pickup will be replaced, life will go on. That's pretty easy stuff. If it was a twisted neck or something, that's a big deal.

The dealer you bought it from CAN help by contacting their sales rep at Fender to see about expediting the part to the service center doing the repair.

I can say, my experience with warranty service from Fender and other manufacturers is a joke. I once bought a Custom Shop guitar. Logo decal wasn't applied properly and the edge was lifting, right from the start. No big deal. Fender fought it tooth and nail like it was the end of the world. A freaking water-slide decal, on top of the finish. Probably cost Fender more to fight with me about it than the 90-cent decal, a 40-cent stamp to mail it and the 0.25 hrs of labor they paid the shop to replace it.
 
  • Like
Reactions: beatdatthang and trickyric
#25
larrysb said:
I'm not exactly getting the problem.

You bought a thing. It was new. It has a warranty. The warranty is being honored. It may well have been working when it was put in the box and shipped. Stuff happens.

Legally (in most states), that's all you're entitled to, a warranty repair at an authorized service center.

Some sellers will go the extra mile out of goodwill to take it back. Others won't, or possibly, can't. That's sort of what you get with building a relationship with a local dealer. Or you deal with an online dealer who does a lot of mail order business and will do returns. Or you sometimes find a great price online, but the dealer isn't able/willing to do the return. There's really not all that much profit in guitars these days.

It really isn't that big of a deal, the pickup will be replaced, life will go on. That's pretty easy stuff. If it was a twisted neck or something, that's a big deal.

The dealer you bought it from CAN help by contacting their sales rep at Fender to see about expediting the part to the service center doing the repair.

I can say, my experience with warranty service from Fender and other manufacturers is a joke. I once bought a Custom Shop guitar. Logo decal wasn't applied properly and the edge was lifting, right from the start. No big deal. Fender fought it tooth and nail like it was the end of the world. A freaking water-slide decal, on top of the finish. Probably cost Fender more to fight with me about it than the 90-cent decal, a 40-cent stamp to mail it and the 0.25 hrs of labor they paid the shop to replace it.
Click to expand...
I think if they had explained to me on the phone or tried to apologize at all I would have felt better about the entire thing.
Being asked for email and getting the address to a music store was not what I expected.
They did apologize after I got the original email to be fair.
 
  • Like
Reactions: Ross McLochness and fhm555
#27
trickyric said:
I think if they had explained to me on the phone or tried to apologize at all I would have felt better about the entire thing.
Being asked for email and getting the address to a music store was not what I expected.
They did apologize after I got the original email to be fair.
Click to expand...

Yeah, I can totally understand. Hopefully, you at least got a great deal on the instrument.

Bump in the road. Pickups are not a big deal to replace. It will be long forgotten in the years to come.
 
  • Like
Reactions: trickyric
#28
Yeah , every time I buy a new car , I definitely WANT it to fail during warranty. Otherwise I Have to pay for the repairs !

There will always be a % of products (be it electronic or automotive) that will fail early for whatever reason. That’s what warranties are for.

If you are not satisfied with your purchase experience , simply leave bad feedback. The manufacturer is already making the bass right.
 
#31
From the business standpoint, if the store takes the bass back as a return they have some recourse with the manufacturer to get THEIR investment back. If the bass goes to authorized dealer repair then the repair center gets paid by the manufacturer. Either way, the buyer gets what they paid for and both the store and the repair center are not out money. It doesn’t seem right that the repair center gets paid by the manufacturer but the store has to refund some of its profit to the buyer. Because the manufacturer won’t pay for repair and give the store a discount to pass on to the buyer.
 
#32
elgranluis said:
Yeah , every time I buy a new car , I definitely WANT it to fail during warranty. Otherwise I Have to pay for the repairs !

There will always be a % of products (be it electronic or automotive) that will fail early for whatever reason. That’s what warranties are for.

If you are not satisfied with your purchase experience , simply leave bad feedback. The manufacturer is already making the bass right.
Click to expand...
Not to be a jerk, but if you got a car delivered and it was not drivable upon delivery I believe you would be very angry.
Just sayin, because it has a warranty doesn't mean you plan on using the warranty before you actually use the bass
 
#33
TreySonagras said:
From the business standpoint, if the store takes the bass back as a return they have some recourse with the manufacturer to get THEIR investment back. If the bass goes to authorized dealer repair then the repair center gets paid by the manufacturer. Either way, the buyer gets what they paid for and both the store and the repair center are not out money. It doesn’t seem right that the repair center gets paid by the manufacturer but the store has to refund some of its profit to the buyer. Because the manufacturer won’t pay for repair and give the store a discount to pass on to the buyer.
Click to expand...
that is between the manufacturer and the retailer.
The customer is supposed to be the one you are trying to make happy.
IE,
I bought a car from BMW after 6 months the sunroof leaked. It was a real mess and they ended up replacing the entire interior along with replacing the sunroof. BMW paid for everything... the dealership gave me credit for free tires for my troubles... they paid for that.
The dealerships goal was to keep me as a customer. (I have since purchased 3 more cars from them) I still tell people how awesome that Fort Lauderdale BMW is...and this was a long time ago.
Now, I had a Ford that had a paint problem inside the first year. The car was under warranty. They dealership were jerks, didn't even want to give me a loaner car while they stripped and repainted the car that had a factory defect.... Ford paid them for the work. I may buy another Ford one day, But not from that dealership.
 
#34
trickyric said:
that is between the manufacturer and the retailer.
The customer is supposed to be the one you are trying to make happy.
IE,
I bought a car from BMW after 6 months the sunroof leaked. It was a real mess and they ended up replacing the entire interior along with replacing the sunroof. BMW paid for everything... the dealership gave me credit for free tires for my troubles... they paid for that.
The dealerships goal was to keep me as a customer. (I have since purchased 3 more cars from them) I still tell people how awesome that Fort Lauderdale BMW is...and this was a long time ago.
Now, I had a Ford that had a paint problem inside the first year. The car was under warranty. They dealership were jerks, didn't even want to give me a loaner car while they stripped and repainted the car that had a factory defect.... Ford paid them for the work. I may buy another Ford one day, But not from that dealership.
Click to expand...
Giving credit for future discounts or comping some type of service is exactly what a dealer should do. But not refund money as was suggested by some people.
 
#36
TreySonagras said:
Giving credit for future discounts or comping some type of service is exactly what a dealer should do. But not refund money as was suggested by some people.
Click to expand...
They asked what would make it right? I didn't ask for anything. I don't think I will. I really didn't like the email thing though. That felt like a slap in the face... again, they did become very apologetic in future communications.
 
  • Like
Reactions: TreySonagras
#37
poopie happens. And when it does, it doesn't necessarily mean the seller is at fault or that we are entitled to compensation. You two share a problem that needs resolution. They are making a good-faith effort to make the bass right for you. As to your inconvenience, well, why not just suck it up?
 
#38
Robert B said:
poopie happens. And when it does, it doesn't necessarily mean the seller is at fault or that we are entitled to compensation. You two share a problem that needs resolution. They are making a good-faith effort to make the bass right for you. As to your inconvenience, well, why not just suck it up?
Click to expand...
Isn't that basically what I am doing? I took it to the warranty place and now I sit waiting for a repair.... again, I didn't name names, post negative feedback or anything like that... just venting a little
 
  • Like
Reactions: Geri O and sleddogn
#39
Robert B said:
poopie happens. And when it does, it doesn't necessarily mean the seller is at fault or that we are entitled to compensation. You two share a problem that needs resolution. They are making a good-faith effort to make the bass right for you. As to your inconvenience, well, why not just suck it up?
Click to expand...
one thing, you said "good faith effort".. they emailed me the address to warranty center without even discussing options... that was "good faith" in your opinion?
 

Latest posts

Top Bottom
Back