Fender/Reverb fiasco

[2F/2F]

did you actually read the original post? I didn't ask for anything. They offered.
I did all the leg work and did not name the store or denigrate them in anyway.
In my opinion they should have spoken to me and worked through options.. I chose to take it to the Fender warranty people.. and I have no idea what they tested when they said it was the pickup.

Of course I read it!

You seem to be upset about something...but what, I can't figure out.

You paid for a bass. It showed up with issues. You're getting the issues fixed for free. That's how the process is supposed to work. What is it that you want? What is it that has made you "steamed" here? You seem upset that they made "no actual offer of anything." What do you think they should have offered you?

I didn't say that you named or denigrated them. I said IMO you have no reason to be upset, and asked what you want. What made you mad? What would you have liked them to have done? You said they didn't give you an "actual offer of anything," as if they definitely owe you something. What it is that you think they owe you?

"The guy at the store talks to me briefly and ask for my email address. I figure they are gonna issue a call tag....
I could not be more wrong.. he emails me the address of a Fender authorized repair center in my area......
Okay, now I am steamed. However I also have a broken bass.
I call the repair place and drive 30 min to drop it off.
When I get home I enter into a message exchange with the seller that basically says "what can we do for you to make it right" but no actual offer of anything.

...

"What should I do now? Should I ask for compensation? what kind? The bass will be fixed when I get it back after a 3 week fiasco and 2 hours of total drive time.
What is that worth?"

To me, it sounds like you want money or things of value from them. Unless you clarify, that seems to be what your OP implies. They don't owe you a thing, though.

 

[trickyric]

I would have asked for a discount, and then upgraded both pickups. In 'fiasco' there can be opportunity.

Of course I read it!

You seem to be upset about something...but what, I can't figure out.

You paid for a bass. It showed up with issues. You're getting the issues fixed for free. That's how the process is supposed to work. What is it that you want? What is it that has made you "steamed" here? You seem upset that they made "no actual offer of anything." What do you think they should have offered you?

I didn't say that you named or denigrated them. I said IMO you have no reason to be upset, and asked what you want. What made you mad? What would you have liked them to have done? You said they didn't give you an "actual offer of anything," as if they definitely owe you something. What it is that you think they owe you?

"The guy at the store talks to me briefly and ask for my email address. I figure they are gonna issue a call tag....
I could not be more wrong.. he emails me the address of a Fender authorized repair center in my area......
Okay, now I am steamed. However I also have a broken bass.
I call the repair place and drive 30 min to drop it off.
When I get home I enter into a message exchange with the seller that basically says "what can we do for you to make it right" but no actual offer of anything."

To me, it sounds like you want money or things of value from them. Unless you clarify, that seems to be what your OP implies. They don't owe you a thing, though.

Wow, if that is what you got from my OP.... smh

 

[sleddogn]

These types of threads are always amazing to me. No matter how nice the OP is in describing the problem they have encountered, no matter how rational and down to earth they appear to be the breakdown of responses tend to be something like:

• 20% - genuine sympathy ala “that’s a bummer sorry to hear that, I’d be frustrated too”
• 50% - criticism of the OP ala “get over it, it’s just a pickup change, did you expect a formal apology?”
• 30% - lectures regarding caveat emptor (let the buyer beware)

Yep, I’ve said it before and I’ll say it again don’t expect sympathy from the majority of the TalkBass crowd regarding any frustrating buying or selling issues because invariably it will be your fault

100% right on the mark, a certain amount of TB'rs are just odd...l guess look at the world and one shouldn't be surprised, lots of get off my lawn'ers around these parts....sad...

 

[sleddogn]

Wow, if that is what you got from my OP.... smh

just what i was say'n, freak'n odd one gets that, seems mad at you...just wanna....if i say what i want, i'll get banned....i'm done here, good luck man, these threads just suck up the good in the world and spit it out....

 

[trickyric]

just what i was say'n, freak'n odd one gets that, seems mad at you...just wanna....if i say what i want, i'll get banned....i'm done here, good luck man, these threads just suck up the good in the world and spit it out....

been fun

 

[Keyser Soze]

exactly, one call did not fix my problem. It required emails, driving the bass to a shop that I have never been to, and at minimum 2 more weeks of waiting so I can drive another hour round trip to pick it up.
When you made your call did they just tell you they were sending a new one or did they send you to a warranty center?

You missed my point.

You could have sucked it up and driven half an hour to a store in the first place, bought a bass that you knew was suitable or, as you chose, you could stay at home, roll the dice and see what the truck brings you. You chose to roll the dice. Then, when a very foreseeable outcome occurred, one that required a little additional effort on your part (the aforementioned half hour drive) you run screaming to the internets as if someone had murdered your family.

Perhaps this experience will add to your knowledge bass and you can consider what happened the next time you want to buy a bass, then try an approach that has a higher likelihood of making you happy.

 

[sleddogn]

Not sure being able to drive to see basses is possible....try again, lol

 

[Keyser Soze]

Not sure being able to drive to see basses is possible....try again, lol

He drove half an hour to an authorized Fender dealer for warranty service, if I understood correctly. He could have driven there first, and bought a bass that he was happy with, saving himself and the world so much bandwidth and hand wringing.

 

[trickyric]

You missed my point.

You could have sucked it up and driven half an hour to a store in the first place, bought a bass that you knew was suitable or, as you chose, you could stay at home, roll the dice and see what the truck brings you. You chose to roll the dice. Then, when a very foreseeable outcome occurred, one that required a little additional effort on your part (the aforementioned half hour drive) you run screaming to the internets as if someone had murdered your family.

Perhaps this experience will add to your knowledge bass and you can consider what happened the next time you want to buy a bass, then try an approach that has a higher likelihood of making you happy.

I don't know where you live but the country was closed down a few weeks ago. There was nowhere to go.
Having said that, this particular bass, American Ultra Jazz in Texas Tea color was not really available in many stores. Certainly not my local stores.
In any event, my only real issue was the original handling of the problem.

fwiw, I also decided not to ask for anything. They apologized and offered to call fender to expedite the part to Florida. Hopefully the part gets here by early next week and I can pick the bass up

 

[trickyric]

He drove half an hour to an authorized Fender dealer for warranty service, if I understood correctly. He could have driven there first, and bought a bass that he was happy with, saving himself and the world so much bandwidth and hand wringing.

The place I drove to didn't have much inventory for bass guitars. I am sure I could have ordered through them if I wished to wait months for them to get it in.. and pay at minimum a sizable deposit.
This was a deal of chance.
I was poking around reverb and clicked "Watch" on a few things. The store messaged me an offer. They were looking to move the bass and the offer was very good.
Not sure why any of how I go to the point of purchase had anything to do with the email response instead of a conversation?

 

[Keyser Soze]

My only issue w/ you, OP, is that your characterized your bass buying experience as a "FIASCO" and named-checked FENDER and REVERB but not the party you bought the bass from in the headline of your post on a WORLDWIDE FORUM.

My belief is that what happened does not constitute a fiasco and you're being a baby and the customer from hell for screaming "FIASCO" from the rooftops, implicating companies who may or may not be the cause of your unbearable pain.


fi·as·co /fēˈaskō/
noun

1. a thing that is a complete failure, especially in a ludicrous or humiliating way.
   
   Similar: failure, disaster, catastrophe, debacle, shambles, farce, mess
   

 

[trickyric]

My only issue w/ you, OP, is that your characterized your bass buying experience as a "FIASCO" and named-checked FENDER and REVERB but not the party you bought the bass from in the headline of your post on a WORLDWIDE FORUM.

My belief is that what happened does not constitute a fiasco and you're being a baby and the customer from hell for screaming "FIASCO" from the rooftops, implicating companies who may or may not be the cause of your unbearable pain.


fi·as·co /fēˈaskō/
noun

1. a thing that is a complete failure, especially in a ludicrous or humiliating way.
   
   Similar: failure, disaster, catastrophe, debacle, shambles, farce, mess

your opinion is noted and filed appropriately

 

[luciens]

Being able to exchange a defective item for a perfect one is a privilege, not a right. Buy a new car and you don't return it, you get it fixed under warranty. Many music vendors grant us the privilege of a return but your rights are not violated if they instead want you to take the warranty repair route.

No, it's called "consumer protection". Getting what you paid for isn't just up to the whims of the seller, where he's free to just decide to alter the deal he made with you at his own convenience merely as he sees fit, without your consultation or permission.

In that sense, of course, trickyric is certainly entitled to get the bass in the condition it was represented to him by the seller in exchange for the purchase price. Sure, each side has to be able to negotiate and compromise in case of a problem, but you can't have one side or the other changing the terms of the deal willy-nilly and/or refusing to honor their side of the purchase agreement.

So like I mentioned in my previous comment, it's good to be patient and go through whatever process the seller might need you to, and allow him to attempt to resolve the problem.

But OTOH, if the seller really does try to renig on the deal or otherwise can't or won't honor his obligation, trickyric, like anyone else, is well within his rights to pursue compensation one way or the other.

Under no circumstances does he have to accept any less than what was presented to him as what he bought with his money.....

L

 

[trickyric]

No, it's called "consumer protection". Getting what you paid for isn't just up to the whims of the seller, where he's free to just decide to alter the deal he made with you at his own convenience merely as he sees fit, without your consultation or permission.

In that sense, of course, trickyric is certainly entitled to get the bass in the condition it was represented to him by the seller in exchange for the purchase price. Sure, each side has to be able to negotiate and compromise in case of a problem, but you can't have one side or the other changing the terms of the deal willy-nilly and/or refusing to honor their side of the purchase agreement.

So like I mentioned in my previous comment, it's good to be patient and go through whatever process the seller might need you to, and allow him to attempt to resolve the problem.

But OTOH, if the seller really does try to renig on the deal or otherwise can't or won't honor his obligation, trickyric, like anyone else, is well within his rights to pursue compensation one way or the other.

Under no circumstances does he have to accept any less than what was presented to him as what he bought with his money.....

L

thank you.
And again, I didn't ask for anything. And I am not going to.
Update- waiting to find out from Fender when they will be able to get the part to us... this could take a long time..

 

[Iridescentone]

How is a brand new bass arriving with a dead pickup..."a very foreseeable outcome"?

Last I heard, ouija boards and magic 8 balls aren't all that accurate.

 

[Keyser Soze]

How is a brand new bass arriving with a dead pickup..."a very foreseeable outcome"?

Last I heard, ouija boards and magic 8 balls aren't all that accurate.

Because sometimes when you buy something and have it shipped to you, when it arrives it doesn't work as it's supposed to. This happens a percentage of the time. This is one reason for warranties, customer service departments and service facilities. Surely you know this, right?

 

[Iridescentone]

Because sometimes when you buy something and have it shipped to you, when it arrives it doesn't work as it's supposed to. This happens a percentage of the time. This is one reason for warranties, customer service departments and service facilities. Surely you know this, right?

Sure, but if that percentage were anything but miniscule, much less foreseeable, online sales would have gone the way of the dodo long ago.

 

[Keyser Soze]

Sure, but if that percentage were anything but miniscule, much less foreseeable, online sales would have gone the way of the dodo long ago.

If it's a known possible outcome, it's foreseeable.

 

[Iridescentone]

If it's a known possible outcome, it's foreseeable.

Or...maybe you're looking through the wrong end of the telescope?

Think positive, dude.

 

[MultiScaleMale]

It's all a tradeoff, stores could pack things better, send it in an armored truck, manufacturers could put more robustness into the products, but things would weigh more and we wouldn't want to pay the price. We want free, two day shipping and to pay what we paid ten years ago.