My first dealings with Fender was through my guitar rep at Sam Ash. He spoke politely with them and let them know I was a Big consumer of their products. When dealing with any large company always get names and titles, never rant or tell them you'll take your business elsewhere. Always ask what can be done, who will do it and how long it will take. My cousin ordered a Custom Shop custom classic V through Sam ash, we found out month's later there was no sku created for the bass meaning the order never went through! That was not Fenders fault. My guitar rep found this out when we tried to track what was going on. we took the order from that store and my guy ordered it directly! We had the bass approximately 10 month's later! It is up to the retail establishment initially to follow up with problems like mentioned above and be diligent about the repair. This is what another poster was talking about when they said use a reputable dealer.
Another thing, in 2007 I purchased a NOS Custom Shop custom classic jazz. The bass was a managers special and came without COA and case candy. The bass had a few dings and chips and a hairline crack in the binding but was brand new. I emailed Fender and had a reply the same day! They told me the bass was made in 1997, the year before the limited warranty took place. He told me if the crack affected the neck to take it to a Custom Shop dealer and the dealer would contact them to see If Fender would fix the bass free or not that it all depended on the cause of the crack.
. Anyway I began playing heavily again in the past few months and the Jazz felt pretty stiff and decided it could be that the DR High Beams might be a little more tension than I would like right now and decided to switch strings. As I took the strings off and began oiling up the neck and halfway thru putting the new set of strings on I noticed something peculiar, the 4th, 5th, 6th, 7th and the 9th, 10th and 15th frets were starting to come up and there is a noticeable gap between the bottom of the fret and its slot. (I will post pictures sometime tmrw). After putting on the new strings, the neck bowed right back up on me and will not take any truss rod adjustments. I don't know what else to say or think at this point before I make a phone call to Kaufman and Fender on Monday, but I'm totally bummed out that I have to go through all this again and I'm beyond the fender warranty.
