Just Thumpin'
Commercial User
- Mar 7, 2008
- 4,534
- 1,664
- Disclosures
- Manager and Partner, Fodera Guitars (10/14/09 - 12/16/19)
Mark (and Ruth) --
BIG smiles here in Fodera-land as I read this. I just shared it with the whole shop. While we understand that we cannot have every experience with the shop be as positive as yours, we certainly strive for that outcome. It was great seeing you guys yesterday. Enjoy the bass and we'll hopefully see you again soon!
Kindest regards,
J
BIG smiles here in Fodera-land as I read this. I just shared it with the whole shop. While we understand that we cannot have every experience with the shop be as positive as yours, we certainly strive for that outcome. It was great seeing you guys yesterday. Enjoy the bass and we'll hopefully see you again soon!
Kindest regards,
J
Guys, sorry for taking this off topic but I have something I'd really like to share with this audience. Yesterday, my wife and I travelled from south Jersey to Fodera. I had an appointment with Joey to have a setup done on my ES5. We were greeted by a very warm and welcoming staff. Jason, then met us and we had a great conversation over a number of minutes. I was explaining was I was looking to accomplish through a new setup and a change of strings. And he listened! In this age of, generally poor customer service everywhere else, I was respected and listened to. We then went back to Joey. And, again, wow!! He heard me. He understood. And he took the time to provide exactly what I was looking for. The people at Fodera GET IT!!! There is never a sense of being treated differently because your name is not adorning record covers (yeah, it's my age) or concert posters. These guys, genuinely appreciate the customer. I was in the shop once before, shortly after buying this amazing bass. Vinny came out from the back just to talk, to ask me what I liked or if there was anything I didn't like about the bass. We chatted over a quick bagel. This company, Fodera is like no other company I have ever dealt with. Color me extraordinarily impressed. Well, our visit concluded with a brief tour. The folks in the back could not have been kinder. Twenty four hours later, I am still feeling the buzz of having been treated in such a warm and human way. We are so quick to point out when a company fails to meet our expectations. Well, in four months of owning a Fodera and after two visits to Brooklyn, I have to say that these guys, not only meet every expectation but far and away exceed all expectations. Thank you Jason, Joey, Vinnie, and everyone else there. You guys are all amazing. Man, my thumb is tired now. Oh, and by the way, my amazing bass is now even more amazing.
