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Fuming about Yamaha Cust. Service for a minute...
- Thread starter RustyStringer
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He offered to give you what you wanted. Why not say thanks and take the info? Why get confrontational. What was the point?
This was the most boomerific op I've seen in a while.
I don't consider replacing a pickguard with a replacement pickguard (especially from the same manufacturer) to be "modifying" the instrument. The employee probably doesn't know what a pickguard is so all you had to say was "it's not a modification" or something to that effect.
I once called Yamaha customer service because I needed a replacement truss rod wrench and they told me it would take 4 to 5 months because they would have to order it from Japan. They didn't tell me the wrench was just a standard 5mm allen wrench I could buy anywhere. Haha. You're basically calling a warehouse in California with workers who don't know anything about the parts they deal with.
I once called Yamaha customer service because I needed a replacement truss rod wrench and they told me it would take 4 to 5 months because they would have to order it from Japan. They didn't tell me the wrench was just a standard 5mm allen wrench I could buy anywhere. Haha. You're basically calling a warehouse in California with workers who don't know anything about the parts they deal with.
Yamaha parts guy in this country was unfortunately unable to supply a replacement neck for my bb435, but was very interested in how I went defretting my current one and was seriously considering doing it to his. (I wanted the replacement in case I wanted to go back to fretted to test out pickups).
I guess there's different scripts in different countries.
I guess there's different scripts in different countries.
I don't miss customers like you working in music retail.
Yep..... you were. There were so many better ways you could have handled this.
I'm not a boomer..... but comments like yours still bet my back up. So only boomers can be rude to call centre staff?
I think the "but they're professionals" was lame and over all the "Script" is kinda BS.People change pickguards everyday.
So, if the bass scrapes up against something, and the pickguard gets scratched, and I want to replace it with a new one direct from the manufacturer (not some random third party lookalike guard), that's a "modification", not a "repair"?
The dude on the other end of the line is likely being recorded and risks losing his job if he messes up the script or forgets some key line that lets them off the legal hook when you take a hatchet to your bass. Maybe he had Lumbergh and The Bobs standing behind him for an evaluation when you called.
I'm all for being a huge ass when phone jerks call me. But when you call out to a corporation you should be prepared for some corporate BS.
I'm all for being a huge ass when phone jerks call me. But when you call out to a corporation you should be prepared for some corporate BS.
That's semantics but I bet both would void your warranty in the manufacturers eyes if not done by a qualified and authorised person.
Commence MBA training reinstall...
Me: Yamaha not wanting their instruments upgraded or enhanced probably stems from a warranty mitigation issue, I had a different but similar situation when the propane company checked my tank, they turned the valve on but told me I would have to turn it off since they're not allowed to turn it off. I pondered that for a minute or two and then I figured it was probably a risk mitigation issue and they are mitigating any possibility of liability.
Working at a call center is tone of those "worst jobs you could possibly think of." I have heard that from more than several people... I think the problem is that they can't or are not allowed to explain process decisions. After all they're only minimum wage employees and process decisions are outside their pay grade and they're probably completely ignorant of the decisions behind those process "improvements."
Try making a similar call to an automobile manufacturer and start asking about modifications to their new products coming off the line and how it would affect the warranty and you will probably get the same or very similar responses.
Call centers...
Call a good tech instead.
Blame it on Demming.
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You were the condescending one. And incorrect in your assertion that many people mod instruments, especially relatively modern ones.
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