GC is apparently not interested in selling stuff

[Evil Undead]

Oh goodie! The daily "Bash GC" thread is here!

This drives me nuts, no matter whether it's said in humour or not . It's a forum. To talk, rant, discuss. The "New Topic" button surely wouldn't exist if we weren't allowed to use it!

It sucks to make people reluctant to start future discussions as it has with me in the past.

 

[nocontrols]

This drives me nuts, no matter whether it's said in humour or not . It's a forum. To talk, rant, discuss. The "New Topic" button surely wouldn't exist if we weren't allowed to use it!

It sucks to make people reluctant to start future discussions as it has with me in the past.

I think his frustration is not that it's a new discussion of a familiar topic, it's that it's repeated so often that it all sounds the same. It is nearly daily, with a new thread every time someone has a minor problem.

Simple solution: Only log into TB once a week or so.

 

[Marginal Tom]

An even better solution - skip any post about GC.

 

[ChrisCassisi]

GC empoylees astound me. I go in looking to find a head and cab. I already have a head in mind, but wanted to find an appropriate cab. Seeing as how I never tested the head with my own bass, I take mine in. My bass is heavily modded, so GC assuredly will have nothing like mine. I walk in and tell the worker right in front that I'm taking in my own bass.

Him: "Well why? We have tons of basses to test it with."
Me: "None with quarter pounders and nylon wounds."
Him: "What's the difference?"
Me:

Get past this. Go look at the amps. They have the head I want but it, for some reason, is plugged in to a 2x8, which I'm definitely not interested in. All the heads plugged into cabs 4x10 or bigger are at least $800 which I'm in no position to spend. So I ask an employee if he can just switch the heads so I can try out a 4x10 I had my eye on.

Him: "Well that head is plugged in over there, just use that."
Me: "I don't want a 2x8, that's less than what I'd like."
Him: "But it's the same head, it will sound the same no matter what amp it is."
Me: "They're two entirely different setups and entirely different brands, they are nothing alike."

Long story short, I left without testing any amps. Is GC hellbent on leaving their customers unsatisfied?

I apologize on behalf of GC for this. Most of us are employees who actually know gear. Even though I am not in sales (on site luthier) myself I can assure you nothing like this will ever happen at Guitar Center San Jose.

 

[ChrisCassisi]

My biggest gripe about GC relates to the way they jerk you around when you return something to try and avoid paying you. Had a family member buy me something for Christmas. The employee talked said family member into buying a piece of used Behringer gear at a higher price than new. Plus the extended warranty that was shorter than the factory warranty on a new one would've been. Not cool. Took it back. I was firm but civil about letting them know that I was aware that they had taken advantage of an unknowledgable family member and that I wanted the money back, no exchange. They made me wait an hour and a half for a manager. No bueno.

Had a friend who had worked at the OKC GC tell me that they were instructed to delay returns and ask customer if they would opt for store credit/exchange when they grew tired of waiting. I haven't made a major purchase there since.

And now I have participated in beating the dead horse. I feel dirty. Almost as dirty as I feel after shopping at guitar center.

This delaying returns and over charging thing is BS. At my store we do no such thing and am positive other stores don't do it either. The companies core values are honesty and integrity. All places have their total goobs. Don't let one bad apple ruin the bunch. A lot of GC employees, like myself, treat every customer really well and know what we are talking about. Cut us a break too. It gets super busy a lot and we are trying to do a million things at once. Be patient and understanding and we will be more willing to take care of you faster.

 

[Kael]

This delaying returns and over charging thing is BS. At my store we do no such thing and am positive other stores don't do it either. The companies core values are honesty and integrity. All places have their total goobs. Don't let one bad apple ruin the bunch. A lot of GC employees, like myself, treat every customer really well and know what we are talking about. Cut us a break too. It gets super busy a lot and we are trying to do a million things at once. Be patient and understanding and we will be more willing to take care of you faster.

You are correct. It is complete BS. It is also happening. I've been jerked aound more times than I care to mention. I currently have an amp ordered through a differing company that is sitting in GC right now. I will not give a company that has lied to me on multiple occasions any more of my money. Before you state that GC doesn't lie, they have done so directly to me on many occasions. Before you state that an employee lying isn't the company, anyone employed by the company and speaking to me while on the clock IS the company. If they lie, the company has lied.

While the policy I mentioned above may not be written down (only a moron would write something like that down), it was implemented and taught to employees. Not all company policies are written.

I'm out of this thread. Instead of griping on the internet, I'll just vote with my checkbook and by telling other musicians in my area to avoid GC.

 

[jaywa]

Him: "But it's the same head, it will sound the same no matter what amp it is."