Do you have a link for Gotoh customer service? I’ve never required their intervention but it would be nice to have on hand. OTOH, Hipshot and I have a dialogue as ol’ fumble-fingers has screwed-up stuff more than once.
Riis
i was having mechanical trouble with the Gotoh GB640s, additionally, they are not readily available in the US.
i reached out to Gotoh here
G-GOTOH Co., Ltd.
Web : www.g-gotoh.com
E-mail : [email protected]
i'm only sticking with the Gotoh GB640s because they are lightweight and cover the stock tuner mounting hole pattern.
i don't like the way they feel nor do i have confidence with their reliability - i've had one break.
i've never had issues with Hipshot.
so, my “Colloquial” assertion:
Hipshot sh1ts all over Gotoh