Hey Nick..I have a related GC question. Sorry to take the thread off topic...but, DO GC Managers take customer complaints seriously?
I sent an email to the manager of my local GC a few months ago, using the link provided on GC's website for contacing specific store managers, and never heard back from him. I was just letting him know that I was a customer who had bought two basses in the store
in the less than a year they had been open, and came in one day to look around. I was doing so, and began to obviously look around for someone from the sales staff to talk turkey. One employee, walked past me, said hi, grabbed a bass and went over to one of the SWR amps, plugged in, and started a 5 minute tappa whacka slappa fest, Im sure to impress me, since I was the only customer in the area. He continued to play, ignoring me, as I stood there, until I walked out. I went on to describe the employee, etc., since he never bothered to give me his name.
As you implied, THIS is the type of behavior that gives some GC's a bad reputation. Just wondering if complaints like this are taken seriously by GC Management.